Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage visitors and enhance their experience at Chesters Roman Fort.
- Company: Join a charity dedicated to preserving England's heritage.
- Benefits: Competitive pay, free site access, discounts, and career progression opportunities.
- Why this job: Be part of a passionate team sharing history with diverse audiences.
- Qualifications: No specific background needed, just a love for people and great customer service.
- Other info: Flexible hours with training provided; perfect for students seeking meaningful work.
The predicted salary is between 10 - 15 £ per hour.
Location: Chesters Roman Fort, Humshaugh, Hexham, Northumberland, NE46 4EU
Salary: £12.39 per hour / 8 hours per week (April to October), 0 hours (November to March) / Permanent
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Chesters Roman Fort working 8 hours per week. No history background? No problem. What is important to us is a passion for people and excellent customer service.
You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience. Heritage is for everybody, and we are here for heritage. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
By joining us as a Chesters Roman Fort Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.
It is a varied role - some days will be busy from start to finish and others quieter, especially on the wetter days! Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview.
Benefits include:
- The opportunity for career progression within the heritage sector in retail, food and beverage or general management
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to 6 friends and/or family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to a maximum of 10%
Everybody's welcome at English Heritage. Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
If you would like to talk to us before you apply e.g. about workplace adjustments or working patterns, please contact Rachel Kane, Site Manager, at rachel.kane@english-heritage.org.uk.
Visitor Assistant in Hexham employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant in Hexham
✨Tip Number 1
Get to know the site! Familiarise yourself with Chesters Roman Fort and its history. This will not only help you engage with visitors but also show your passion for the role when you chat with the hiring team.
✨Tip Number 2
Practice your customer service skills! Think about how you can create a memorable experience for visitors. Whether it’s recommending the best spots or sharing fun facts, showing you care makes a big difference.
✨Tip Number 3
Network with current staff or volunteers if you can. They can give you insider tips on what it’s like to work there and what the team values most. Plus, it shows your enthusiasm for joining the crew!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the amazing benefits we offer.
We think you need these skills to ace Visitor Assistant in Hexham
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you enjoy working with others and creating memorable experiences for visitors.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Visitor Assistant role. We love seeing how your background can contribute to our mission of making heritage accessible for everyone.
Be Authentic: Don’t be afraid to show your personality in your application! We value authenticity and want to get to know the real you. Share your unique story and what drives your passion for heritage and customer service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at Chesters Roman Fort!
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Even if you don't have a history background, it's essential to familiarise yourself with Chesters Roman Fort and its significance. Research the fort's history, key features, and the stories behind them. This will help you engage with visitors and answer their questions confidently.
✨Showcase Your People Skills
As a Visitor Assistant, your passion for people is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone or made a visitor's experience memorable.
✨Be Ready for Varied Days
The role can be busy or quiet, so demonstrate your adaptability during the interview. Share experiences where you've successfully handled different situations, whether it was managing a crowd or keeping things engaging on a slower day.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how they ensure accessibility for all visitors. This shows your genuine interest in the role and the organisation.
