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- Tasks: Lead operations at Kenwood House, ensuring exceptional visitor experiences and site management.
- Company: Join English Heritage, a leader in preserving and sharing England's rich heritage.
- Benefits: Enjoy a competitive salary, comprehensive training, and free access to all English Heritage sites.
- Why this job: Be part of a dynamic team transforming historic spaces into inclusive cultural destinations.
- Qualifications: Extensive experience in visitor operations management and strong leadership skills required.
- Other info: This role is also known as General Manager; diverse backgrounds are encouraged to apply.
The predicted salary is between 46500 - 64800 £ per year.
At English Heritage, we believe heritage is for everybody. It lives in places and people, memories and stories, artefacts and traditions connecting us to the past and to one another. We care for over a million objects and hundreds of historic sites across England, making them accessible and inspiring for all.
We are now looking for an experienced operational leader to become our Head of Operations at Kenwood House. In this full-time, permanent role, you will take the helm of one of London’s most treasured historic sites, leading a talented, multidisciplinary team to deliver exceptional visitor experiences, safeguard its unique heritage and ensure its continued success as a cultural destination.
As Head of Operations, you will:
- Lead the delivery of exceptional visitor experiences at this historic site
- Oversee daily operations, ensuring high standards of service
- Ensure the site remains welcoming, inclusive and well-managed
- Champion customer experience, service excellence and revenue generation
- Manage safety, risk and security compliance across the site
- Build strong relationships with internal and external stakeholders
- Ensure day-to-day operations align with strategic goals
To be considered as our Head of Operations, you will need:
- Extensive experience in visitor operations management, ideally within heritage or museum visitor attractions
- A strong understanding of the challenges of working in a historic environment
- A proven track record in leading high-performing teams
- Experience of managing health, safety, risk and security in an operational setting
- Excellent communication and collaborative working skills
- The ability to problem-solve, make sound decisions and motivate others
- A commitment to outstanding customer service and inclusive engagement
The Benefits:
- Salary from £56,520 p.a. (due to inner London base) depending on skills and experience
- Comprehensive training
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
English Heritage’s London portfolio brings together a diverse collection of historic properties, ranging from grand residences and elegant villas to forts, monuments and community green spaces. These sites reflect centuries of the capital’s social, political, artistic and architectural history, offering powerful connections to figures who shaped the world and moments that defined a nation.
The closing date for this role is midnight on 22nd April 2025. Please select the apply button shown to submit your CV and answer some questions to demonstrate how you meet the essential requirements for the role. First stage interviews will be held in the week commencing 28th April 2025.
At English Heritage, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
Our focus is on partnership, innovation and sustainability. Recent investment in sites such as Marble Hill and Marble Arch reflects our commitment to transforming spaces, telling new stories, and creating welcoming, inclusive places for all. With exciting plans ahead including a major redevelopment of Kenwood, there’s never been a more inspiring time to join us.
We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.
Head of Operations, Kenwood House in North West London employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations, Kenwood House in North West London
✨Tip Number 1
Familiarise yourself with Kenwood House and its unique heritage. Understanding the site's history, visitor demographics, and current operational challenges will help you demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the heritage sector. Attend industry events or connect with current employees at English Heritage on platforms like LinkedIn to gain insights into the organisation's culture and expectations for the Head of Operations role.
✨Tip Number 3
Prepare examples of your leadership experience in visitor operations management. Be ready to discuss specific situations where you've successfully led teams, improved visitor experiences, or managed safety compliance in a similar environment.
✨Tip Number 4
Showcase your commitment to customer service and inclusivity. Think of ways you've previously championed these values in your work, as this aligns closely with the ethos of English Heritage and the expectations for the Head of Operations.
We think you need these skills to ace Head of Operations, Kenwood House in North West London
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Head of Operations at Kenwood House. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in visitor operations management, particularly within heritage or museum settings. Emphasise your leadership skills and any achievements that demonstrate your ability to deliver exceptional visitor experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for heritage and your understanding of the challenges faced in historic environments. Use specific examples from your past experience to illustrate how you meet the essential requirements of the role.
Prepare for Questions: Anticipate questions that may arise during the interview process, particularly around customer service excellence, team leadership, and safety compliance. Prepare thoughtful responses that reflect your problem-solving abilities and commitment to inclusive engagement.
How to prepare for a job interview at English Heritage
✨Showcase Your Leadership Skills
As a Head of Operations, you'll be leading a multidisciplinary team. Be prepared to discuss your previous leadership experiences, focusing on how you've motivated teams and driven performance in similar environments.
✨Demonstrate Your Understanding of Heritage Management
Familiarise yourself with the unique challenges of managing operations in a historic site. Be ready to share insights on how you would balance visitor experience with heritage preservation.
✨Highlight Your Customer Service Commitment
Exceptional customer service is key for this role. Prepare examples of how you've championed customer experience in past positions, and be ready to discuss strategies for enhancing visitor engagement.
✨Prepare for Safety and Compliance Questions
Given the importance of safety and risk management, expect questions about your experience in these areas. Be ready to discuss specific protocols you've implemented to ensure compliance and safety in previous roles.
