Head of Membership and Supporter Growth in City of London

Head of Membership and Supporter Growth

Location: Flexible, homeworking or based out of one of our offices, with regular attendance for meetings in London expected
Salary: £81,206 – £87,790 per annum (depending on location)/ full or part-time/ permanent
Job type: Permanent
Ref: 15971

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That\’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it\’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

We are looking for a Head of Membership and Supporter Growth to join our team. You\’ll work on a permanent basis, the role will be full time but we are open to discussions around flexible working.

The Benefits

– Salary from £81,206 depending on skills, experience and location
– 25 days\’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
– Matched pension contributions up to 10%
– Flexible hours
– The opportunity to progress your career within the heritage sector
– Apprenticeship opportunities
– Subscriptions to professional bodies
– Free access to all English Heritage sites for you and up to six friends and family members
– 25% discount in our shops and cafes
– Enhanced maternity, paternity or shared parental leave
– Options to buy additional leave
– An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
– Opportunities to go to some of our great live music and history events

This is a great opportunity for someone with substantial sales and marketing experience within a membership or loyalty organisation.

As Head of Membership and Supporter Growth, you will develop a robust and effective on and off-site membership plan, including product, price, positioning and staff training and engagement, ensuring that it is informed by insight and analysis and that delivery considers the operational needs of sites.

You will lead the development of the offsite and onsite membership acquisition plan, ensuring that conversion, ROI and CPA targets are met. Ensure that creative and communications reflect our brand and cause and support the charity objectives of broadening audiences as well as growing income.

To be considered as Head of Membership and Supporter Growth, you\’ll need:

– A strong understanding of sales and marketing techniques to drive membership acquisition
– Proven evidence of having worked to and delivered against challenging income targets
– Significant management experience, including experience in the development and delivery of training, mentoring and support to improve the performance individuals and teams
– Experience as a senior leader with a track record of leading large complex teams to deliver outstanding results
– A strong understanding of brand and cause marketing and how this can be leveraged to drive membership loyalty and propensity for increased income earning opportunities from our members and loyal supporters.

Interviews will be held w/c 19th May on Microsoft Teams.

If you would like to talk to us about workplace adjustments or working patterns, please contact our HR Resourcing and Wellbeing Team. No agencies please.

Find out more about us and what we do on our website where you can also meet some of our people and hear about why they enjoy working with us.

Everybody\’s welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England\’s heritage and open it up for everybody to enjoy. We\’re looking for every type of person with every kind of skill and experience, and we\’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

Closing date: 05/05/2025 23:59:59