Food and Beverage Manager in Framlingham

About The Role

We are looking for a Food and Beverage Manager to join our team at Framlingham Castle on a full-time, permanent basis, working 36 hours per week.

This is a great opportunity to lead a welcoming café team in a unique historic setting, helping visitors enjoy a memorable day out while supporting English Heritage’s work to care for historic places.

As a Food and Beverage Manager, you will oversee food and beverage operations at Framlingham Castle, delivering excellent visitor experiences, developing your team and achieving commercial targets.

You will also:

• Recruit, train and develop your team to deliver agreed service standards and drive sales performance, using coaching, mentoring and Performance Development Reviews to support their development.
• Plan and schedule shifts through costed rotas that balance the needs of the café, visitors and your team while keeping staffing within budget.
• Contribute to budget setting, monitor and achieve income and expenditure targets, and identify opportunities to increase sales and control costs, following English Heritage’s financial procedures.
• Manage stock, wastage, stocktakes and cash handling, ensuring stock and sales transactions are accurately recorded through Electronic Point of Sales (EPoS).
• Maintain high standards of food safety, allergen management, health and safety and licensing compliance, including HACCP and COSHH requirements. Complete risk and COSHH assessments, deliver team training and keep records up to date.
• Oversee the planning and management of food and beverage activity across permanent and pop-up locations, including daily café operations, equipment maintenance and provision at events. Develop appropriate seasonal menus, dishes and products unique to the site.
• Lead your team to deliver an exceptional visitor experience and support the recruitment and retention of English Heritage members.
• Maintain positive relationships with colleagues, suppliers and other internal and external stakeholders, acting as an ambassador for English Heritage and sourcing suppliers in line with our environmental sustainability and ethical sourcing policies.

To be considered for this role, you'll need:

• Experience of working in a leadership role in a food and beverage operation.
• Experience of leading a team to deliver consistently high standards.
• Experience of generating profit by meeting revenue targets and controlling costs.
• Experience of working to HACCP, Food Safety, allergen and labelling legislation, with a full understanding of health and safety in a food and beverage environment.
• To be an effective communicator with the confidence and ability to represent the charity.
• A commitment to continuous personal development.
• Experience in stakeholder management.
• A Level 2/3 Food Hygiene qualification and a personal licence.

You must also demonstrate our core behaviours of collaboration, innovation and empowerment, being a visible leader who inspires and motivates employees and volunteers and role models high standards of integrity.

We offer flexible working arrangements where the role allows. This is a site-based role at Framlingham Castle, with attendance required during your scheduled working hours.

Interviews will take place 4th - 10th December at Framlingham Castle.

About English Heritage

Heritage is for everybody, and we are here for heritage.

Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.

That’s why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it’s why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.

The Benefits

• 25 days’ holiday plus bank holidays, pro rata, rising to 28 days after 3 years
• Matched pension contributions up to 10%
• Flexible hours
• The opportunity to progress your career within the heritage sector
• Apprenticeship opportunities
• Subscriptions to professional bodies
• Free access to all English Heritage sites for you and up to six friends and family members
• 25% discount in our shops and cafes
• Enhanced maternity, paternity or shared parental leave
• Options to buy additional leave
• An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
• Opportunities to go to some of our great live music and history events

Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/

Everybody’s welcome at English Heritage

Forget the stereotypes. It takes thousands of people from every background to care for England’s heritage and open it up for everybody to enjoy. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. You can connect with others through our EDI networks as a member or ally. These include Ethnic Diversity, Faith & Belief, Social Equity, LGBTQ+, Neurodivergence, Age, Disability and Gender Health and Wellbeing.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role. To support this, we have a network of Mental Health First aiders, regular information and awareness events, unlimited access to an Employee Assistance Programme and work with our people to implement reasonable adjustments.

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