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- Tasks: Lead a team to deliver exceptional visitor experiences at Eltham Palace.
- Company: Join English Heritage, a charity dedicated to preserving England's captivating past.
- Benefits: Enjoy flexible hours, career progression, and free access to all English Heritage sites.
- Why this job: Be part of a unique team that shares and celebrates England's diverse heritage.
- Qualifications: Strong customer service and supervisory skills are essential.
- Other info: Dynamic role with opportunities for personal growth in a historic setting.
The predicted salary is between 28949 - 28949 £ per year.
Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Eltham Palace and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.
You will line manage our Visitor Assistant team, leading them to deliver exceptional visitor experiences and high standards of customer service. You will champion positive relationships with stakeholders, including on-site partners, contractors, tenants and the local community. You'll be optimising every opportunity to generate income, achieving all site performance targets, including retail and membership through target setting, training and coaching your team in active selling as well as working closely with the Food & Beverage team on a daily basis and during events and venue hire.
You'll also ensure that the site itself and its assets are safe and secure and take responsibility for day-to-day financial management as the sub-accountant. This role will take on duty management responsibilities for Eltham Palace and will require weekend, bank holiday working and occasional early morning and late nights during events or venue hire.
We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.
Everyone is welcome at English Heritage and we are always looking for people who reflect the diversity of the country today, to help us make it more relevant to the diversity of the people, communities and places we serve. The diversity of our teams is critical to making sure our heritage is inclusive, exciting and accessible.
By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story. You'll find it's a workplace like no other - taking you behind the scenes of these extraordinary sites and supporting you to share your ideas, inspire others and make a difference. By joining us, you'll enjoy the rewards of a great team environment in inspiring locations, helping to make our site a wonderful place to visit.
Benefits:
- The opportunity to progress your career within the heritage sector
- Subscriptions to professional bodies
- Free access to all English Heritage sites for you and up to 6 friends/family members
- 25% discount in our shops and cafes
- Enhanced Maternity/Paternity/Shared Parental leave
- 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave
- Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction
- Flexible hours
Interviews are due to be held on w/c 9th February at Eltham Palace.
Eltham Palace Supervisor employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Eltham Palace Supervisor
✨Tip Number 1
Get to know the place! Before your interview, take a trip to Eltham Palace. Familiarise yourself with the site and its history. This will not only impress your interviewers but also help you connect your passion for visitor experiences with the role.
✨Tip Number 2
Show off your people skills! During interviews, share specific examples of how you've built positive relationships in previous roles. Whether it’s with visitors or team members, demonstrating your interpersonal skills is key to landing this job.
✨Tip Number 3
Be proactive! If you have ideas on how to enhance visitor experiences or improve site performance, don’t hesitate to share them during your interview. This shows your enthusiasm and commitment to making a difference at Eltham Palace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our values, which can help you tailor your approach and stand out from the crowd.
We think you need these skills to ace Eltham Palace Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for delivering exceptional visitor experiences shine through. We want to see how your passion aligns with our mission at Eltham Palace!
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and staff supervision. We’re looking for someone who can lead our Visitor Assistant team, so share examples that showcase your leadership skills.
Be Organised: Demonstrate your exceptional organisational skills in your application. We need someone who can manage day-to-day operations smoothly, so give us a glimpse of how you keep things running efficiently.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role at Eltham Palace.
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Familiarise yourself with the history of Eltham Palace and English Heritage. Being able to discuss its significance and share your passion for preserving history will show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in the past. Highlight your experience in delivering exceptional customer service and how you’ve motivated others to achieve performance targets.
✨Communicate Effectively
Practice your communication skills, as this role requires strong interpersonal abilities. Be ready to demonstrate how you can build positive relationships with stakeholders and engage effectively with visitors.
✨Be Ready for Flexibility
Understand that this position involves weekend and holiday work. Be prepared to discuss your availability and how you can manage your time effectively to meet the demands of the role.
