Customer Service Adviser

Title and Location

Customer Service Adviser – The Engine House, Swindon, SN2 2EH

Salary and Contract

£25,086 p.a / 36hrs per week / 6 month Fixed Term Contract Ref 16353

Overview

We are a medium sized contact centre based in Swindon. The team work closely to provide support to both internal and external customers ensuring we can deliver an excellent service to any who contact us via phone, web chat, email and social media.

Key Details

The successful candidate will be required to work occasional Bank Holidays and one Saturday in four. The role will be based in our central Swindon office with free parking and great public transport routes. Hybrid working may be an option when fully trained and competent in the role. The start date for this role is 2nd March 2026.

Responsibilities

You will be working within our Customer Service Team, and the candidate we are looking for will have excellent call handling skills and be proficient in Microsoft packages. Using your initiative to implement new processes and efficiency. You will handle customer contact via a wide range of communication channels such as telephone, web chat, email and social media when responding to our customers on a daily basis.

You will be passionate about delivering excellent customer service, and enjoy being part of a busy team who pride themselves on delivering excellent service to everyone who contacts English Heritage. You will be a confident self-assured person with innovative ideas who can identify new ways of working to improve processes.

You will need excellent computer skills, including use of Outlook and MS Teams and be able to pick up new systems with ease after training. You will have previous experience of working in a customer service environment including via phone to receive and make calls.

How to Apply

We would be delighted to hear from you, if you would like to talk to us about this role before you apply, please contact Suzanne Mills, Contact Centre Operations Manager, on suzanne.mills@english-heritage.org.uk

Benefits

• The opportunity to progress your career within the heritage sector;
• Subscriptions to professional bodies;
• Free access to all English Heritage sites for you, another adult and up to 6 children (under 18 in the family group);
• 25% discount in our shops and cafes;
• Enhanced Maternity/Paternity/Shared Parental leave;
• 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave;
• Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction.

Interview Process

Interviews will be held the week commencing 19th January 2026 via MS Teams.

Early applications are advised, we reserve the right to close this vacancy once a suitable number of applications are received.

You will need to refer to the following documents when completing application.