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- Tasks: Manage Kirby Hall, ensuring an engaging visitor experience and leading a passionate team.
- Company: Join English Heritage, a charity dedicated to preserving historic sites across England.
- Benefits: Enjoy competitive pay, career progression, free site access, and discounts.
- Why this job: Make a real impact in heritage while connecting with diverse communities.
- Qualifications: Customer service experience and strong leadership skills are essential.
- Other info: Flexible hours, annualised pay, and a commitment to diversity and wellbeing.
The predicted salary is between 27424 - 27424 £ per year.
Location: Kirby Hall, Deene, Corby, Northamptonshire, NN17 3EN
Salary: From £27,424 p.a. pro rata / Annualised hours working an average of 35 per week, typically more hours in the summer (5 days) and less in the winter (1 day)
Job type: Permanent
Ref: 16321
We are looking for a motivated manager to join our team at Kirby Hall. This is a full role working up to 36 hours per week in the summer and 7 in the winter months. No history background? No problem. What is important to us is a passion for people and excellent customer service.
We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
As a Site Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You will optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues.
This is a hands-on role, and a lot of your time will be focused on visitors. You will also be involved in engaging the local community with what’s happening on site as well as ensuring that the site itself and its assets are safe and secure. Through the winter, you will provide contractor access as well as site checks and site maintenance reporting.
From March - October your working pattern will be a variable 5-day week working up to 35 hours per week in the main season. From November - February this will adjust to 1 day and up to 7 hours a week. You will be required to work weekends, Bank Holidays and New Year’s Day. Although your hours across the year will vary, your pay will be annualised so that you have a consistent guaranteed payment each month.
Benefits:
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days’ holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
Everybody’s welcome at English Heritage. We’re looking for every type of person with every kind of skill and experience, and we’re committed to making sure that English Heritage is an equitable, diverse and inclusive place to work. We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role.
If you would like to talk to us about workplace adjustments or working patterns, please contact James Flunder, Framlingham Cluster Manager on james.flunder@english-heritage.org.uk
No agencies please. Our interview and offer process will take place between 23rd February - 10th March 2025, with new starters joining in the week of 24th March 2025.
Kirby Hall Manager in Corby employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Kirby Hall Manager in Corby
✨Tip Number 1
Get to know the company! Before your interview, dive into English Heritage's mission and values. Understanding their passion for heritage will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with delivering an engaging visitor experience and excellent customer service.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion for people shine through. Share stories about how you've inspired teams or created memorable experiences for visitors in previous roles.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Kirby Hall Manager position.
We think you need these skills to ace Kirby Hall Manager in Corby
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for people and customer service shine through. We want to see how you connect with visitors and create memorable experiences!
Tailor Your Experience: Make sure to highlight any relevant experience in leisure or tourism. We’re looking for someone who understands what makes a great visitor experience, so share those stories that showcase your skills!
Be Organised: Demonstrate your exceptional organisational skills in your application. We love a candidate who can juggle multiple tasks while keeping everything running smoothly, especially during busy seasons!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Even if you don't have a history background, it's crucial to show your passion for heritage and the role it plays in people's lives. Research Kirby Hall and its significance, and be ready to discuss how you can contribute to enhancing visitor experiences.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond to ensure a positive experience for visitors or customers, as this is key for the Kirby Hall Manager position.
✨Demonstrate Leadership Qualities
As a manager, you'll need to inspire and lead your team. Be ready to share your leadership style and provide examples of how you've successfully coached or motivated a team in the past. Highlight your ability to work collaboratively and independently.
✨Engage with the Community
Discuss your ideas on how to engage the local community with Kirby Hall. Think about events, activities, or partnerships that could enhance the site's visibility and visitor engagement. Showing initiative here will set you apart from other candidates.
