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- Tasks: Lead a passionate team to create unforgettable visitor experiences at Carlisle Castle.
- Company: Join English Heritage, a charity dedicated to preserving England's historic sites.
- Benefits: Enjoy free access to all sites, discounts, and opportunities for career progression.
- Why this job: Make history come alive for visitors while developing your management skills.
- Qualifications: Customer service experience and strong leadership skills are essential.
- Other info: Be part of a diverse team committed to inclusivity and wellbeing.
The predicted salary is between 30472 - 42700 £ per year.
Location: Carlisle Castle, Carlisle, Cumbria, CA3 8UR
Salary: From £30,472 p.a. (pro rata) dependent on skills and experience / 36 hours per week / Temporary - Maternity Cover until February 2027
Job type: Temporary
Ref: 16310
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a motivated manager to join our team at Carlisle Castle. This is a full-time role working 36 hours per week until the end of the maternity cover. No history background? No problem. What is important to us is a passion for people and excellent customer service.
We are looking for a manager who enjoys working alongside their team and understands what it takes to deliver an engaging visitor experience to a diverse audience. Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
As the Carlisle Castle Manager, you will know what makes a great visitor experience and will be able to inspire your team to deliver through leading by example and coaching. You will optimise every opportunity to generate income, achieving all site performance targets. You will also ensure the site and facilities are clean and presentable.
You will have experience of providing excellent customer service within a leisure and tourism environment, display strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and be a confident communicator, having strong interpersonal skills with both visitors and colleagues. This is a hands-on role, and a lot of your time will be focused on visitors. You will also be involved in engaging the local community with what’s happening on site as well as ensuring that the site itself and its assets are safe and secure.
Due to the nature of this role, you may need to undergo a basic DBS check and the employment offer will be contingent on this.
Benefits include:
- The opportunity to progress your career within the heritage sector, in retail, food and beverage or general management
- Opportunities to go to some of our great live music and history events
- Free access to all English Heritage sites for you, and up to six friends and family members
- 25% discount in our shops and cafes
- Enhanced maternity/paternity/shared parental leave
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years
- Options to buy additional leave
- Matched pension contributions up to 10%
If you would like to talk to us e.g. about workplace adjustments or working patterns, please contact Michael Williams, on Michael.Williams@english-heritage.org.uk
Our interview process will begin week commencing the 2nd February 2026.
Carlisle Castle Manager employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Carlisle Castle Manager
✨Tip Number 1
Get to know the castle! Familiarise yourself with Carlisle Castle's history and its significance. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees or past managers on LinkedIn. Ask them about their experiences and any tips they might have for landing the job.
✨Tip Number 3
Show off your people skills! Prepare examples of how you've delivered excellent customer service in the past. Remember, this role is all about engaging with visitors and leading a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at English Heritage.
We think you need these skills to ace Carlisle Castle Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for people and customer service shine through. We want to see how you connect with visitors and create memorable experiences!
Tailor Your CV: Make sure your CV highlights relevant experience in leisure and tourism. We’re looking for strong supervisory skills, so don’t forget to mention any leadership roles you've had!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the Carlisle Castle Manager role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Carlisle Castle.
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Even if you don't have a history background, it's crucial to show your passion for heritage. Research Carlisle Castle and its significance. Be ready to discuss how you can enhance visitor experiences by connecting them with the stories and memories tied to the site.
✨Customer Service is Key
This role is all about delivering excellent customer service. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to engage with diverse audiences and create memorable experiences.
✨Show Your Leadership Skills
As a manager, you'll need to inspire and coach your team. Think of specific instances where you've successfully led a team or project. Be ready to discuss your supervisory skills and how you foster a positive working environment.
✨Engage with the Community
Understanding the local community's needs is vital. Come prepared with ideas on how to engage locals with events or activities at the castle. This shows your initiative and commitment to making the site a hub for everyone.
