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- Tasks: Deliver exceptional visitor experiences and inspire engagement with English Heritage.
- Company: Join the Historic Properties team at English Heritage.
- Benefits: Career progression, free site access, discounts, and generous leave.
- Why this job: Be part of a team that brings England's history to life for millions.
- Qualifications: Strong customer service and supervisory skills required.
- Other info: Diverse and inclusive workplace with exciting career opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Would you like to use your passion for delivering exceptionally high quality visitor experiences and be at the heart of telling English Heritage's story? If so, then join our Historic Properties team at Battle Abbey and play your part in helping visitors experience more of England's captivating past and preserve it for generations to come.
By joining us as a Visitor Welcome Supervisor, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Working as part of a team, you will deliver a warm welcome to everyone and by connecting with our visitors, you will engage and inspire them to become members of English Heritage, helping them to see and do more at our properties whilst helping us to secure our long term future of the Charity.
You will be confident in talking to our visitors and will thrive on exceeding targets for your team. You'll be optimising every opportunity to generate income, achieving all site performance targets, including membership through target setting, training and coaching your team in active selling.
If you have a genuine enthusiasm for engaging with people, providing an outstanding welcome and at the same time relish the opportunity to turn engagement into English Heritage membership, this could be the role for you.
We are looking for someone who can bring their experience of providing excellent customer service and strong staff supervisory skills as well as being able to work independently. You will be able to demonstrate exceptional organisational skills and also be a confident communicator, having strong interpersonal skills with both visitors and colleagues.
We would be delighted to hear from you. If you would like to talk to us about this role before you apply, please contact James Witcombe, Battle Abbey Cluster Manager.
By joining English Heritage, you will be part of a charity that is already on an exciting journey to tell everyone's story. You can find out more about us and what we do here.
Benefits include:
- The opportunity to progress your career within the heritage sector;
- Apprenticeship opportunities;
- Subscriptions to professional bodies;
- Free access to all English Heritage sites for you and up to 6 friends / family members;
- 25% discount in our shops and cafes;
- Enhanced Maternity/Paternity/Shared Parental leave;
- 25 days holiday plus.
Visitor Welcome Supervisor in Battle employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Welcome Supervisor in Battle
✨Tip Number 1
Get to know the company! Before your interview, dive into English Heritage's mission and values. This will help you connect your passion for visitor experiences with their goals, making you a standout candidate.
✨Tip Number 2
Practice your people skills! Since this role is all about engaging with visitors, think of examples from your past experiences where you've delivered exceptional customer service. Be ready to share these stories during your chat.
✨Tip Number 3
Show your enthusiasm! When you’re talking to the team, let your genuine passion for history and visitor engagement shine through. A positive attitude can be contagious and will leave a lasting impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Visitor Welcome Supervisor in Battle
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for delivering exceptional visitor experiences shine through in your application. We want to see how your passion aligns with our mission at English Heritage!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. We love seeing how you can bring your unique background to the Visitor Welcome Supervisor role.
Be Personable: Since this role is all about engaging with visitors, don’t shy away from showcasing your interpersonal skills. We’re looking for someone who can connect with people easily, so let that personality of yours shine!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at English Heritage
✨Know Your Heritage
Before the interview, brush up on English Heritage and its mission. Familiarise yourself with their key sites and stories. This will not only show your passion for the role but also help you connect with the interviewers when discussing how you can enhance visitor experiences.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to ensure a visitor's satisfaction. This will demonstrate your ability to deliver a warm welcome and engage effectively with visitors.
✨Engage with Enthusiasm
During the interview, let your enthusiasm shine through! Talk about why you love engaging with people and how you can inspire them to become members of English Heritage. A genuine passion for connecting with others will resonate well with the interviewers.
✨Teamwork Makes the Dream Work
Be ready to discuss your experience in leading teams and how you motivate others. Share examples of how you've trained or coached team members in the past, especially in achieving targets. Highlighting your supervisory skills will show that you're a great fit for the Visitor Welcome Supervisor role.
