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- Tasks: Engage visitors and provide excellent customer service at Battle Abbey.
- Company: Join a charity that preserves historic sites across England.
- Benefits: Competitive pay, career progression, free site access, and discounts.
- Why this job: Be part of an exciting team and share fascinating stories with visitors.
- Qualifications: Passion for people and customer service; experience is a plus but not required.
- Other info: Flexible hours, varied workdays, and a commitment to inclusivity.
The predicted salary is between 12 - 16 £ per hour.
Location: Battle Abbey, Battle, East Sussex, TN33 0AD
Salary: £12.39 per hour / 16 to 30 hours per week (April to October), 0 hours (November to March) / Permanent. All salaries will increase following the NLW rise on 1st April 2026 to a minimum of £12.71 per hour.
Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for a Visitor Assistant to join us at Battle Abbey working 16 to 30 hours per week.
No history background? No problem. What is important to us is a passion for people and excellent customer service. You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver an engaging visitor experience to a diverse audience.
Battle Abbey welcomes around 130,000 visitors a year, who come to explore the site of the famous 1066 Battle of Hastings and ruins of the monastery founded by William the Conqueror. The abbey and battlefield is full of intriguing stories, beautiful green spaces and fabulous views. With a shop, cafe, exhibitions, school visits programme and exciting events, this role provides an opportunity for you to get experience in a range of different areas.
By joining us as a Battle Abbey Visitor Assistant, you will be part of an amazing team of employees and volunteers, ensuring visitors have a great time from the moment they arrive until they say goodbye. Through your recommendations, you will help personalise their visit - this could include talking about the benefits of English Heritage membership or recommending things to see and do on site. You will also contribute to making sure your site is accessible, safe and well presented at all times.
It is a varied role - some days will be busy from start to finish and others quieter, especially on wetter days. Some paid or voluntary experience with the public is beneficial but full training and support is provided as part of your induction. You will be required to work weekends and Bank Holidays, more information will be provided at interview.
Responsibilities:
- Deliver an engaging visitor experience and provide excellent customer service to a diverse audience.
- Offer information about English Heritage membership and things to see and do on site.
- Assist with ensuring the site is accessible, safe and well presented at all times.
- Work as part of a team to support site operations during busy and quieter periods.
Benefits:
- The opportunity for career progression within the heritage sector in retail, food and beverage or general management.
- Opportunities to attend live music and history events.
- Free access to all English Heritage sites for you, and up to 6 friends and/or family.
- 25% discount in our shops and cafes.
- Enhanced maternity/paternity/shared parental leave.
- 25 days' holiday plus Bank Holidays pro rata rising to 28 days after 3 years.
- Options to buy additional leave.
- Matched pension contributions up to a maximum of 10%.
Everybody's welcome at English Heritage. We are committed to an equitable, diverse and inclusive workplace and support wellbeing with resources like Mental Health First Aiders and an Employee Assistance Programme. If you would like to talk before applying about workplace adjustments or working patterns, please contact Ashleigh Saunters, Supervisor, at Ashleigh.Saunters@english-heritage.org.uk.
Visitor Assistant in Battle employer: English Heritage
Contact Detail:
English Heritage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Assistant in Battle
✨Tip Number 1
Get to know the place! Before your interview, take some time to visit Battle Abbey. Familiarise yourself with the site and its history. This will not only impress your interviewers but also help you connect better with the visitors.
✨Tip Number 2
Show off your people skills! During the interview, share examples of how you've provided excellent customer service in the past. Remember, they want someone who can engage with a diverse audience and make their visit memorable.
✨Tip Number 3
Be ready for anything! The role can be busy or quiet, so demonstrate your flexibility and teamwork skills. Talk about times when you've adapted to changing situations or worked well with others to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing team you could be joining at English Heritage.
We think you need these skills to ace Visitor Assistant in Battle
Some tips for your application 🫡
Show Your Passion for People: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you enjoy working with others and creating memorable experiences for visitors.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences, even if they’re not directly related to history. We value transferable skills, so share any past roles where you’ve excelled in teamwork or customer interaction.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Visitor Assistant role.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at English Heritage
✨Know Your Audience
Before the interview, take some time to research Battle Abbey and its significance. Understanding the history and what makes it special will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for helping people.
✨Teamwork is Key
This position requires working as part of a team, so be prepared to discuss your experience collaborating with others. Highlight any instances where you contributed to a team’s success or helped resolve conflicts, as this will show you’re a team player.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, opportunities for career progression, or how the team handles busy periods. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
