At a Glance
- Tasks: Provide exceptional service and ensure safety for all patrons at Allianz Stadium events.
- Company: Allianz Stadium, a premier venue for sports and concerts in the UK.
- Benefits: Flexible casual hours, gain experience in a dynamic environment, and be part of exciting events.
- Other info: Opportunity to develop communication skills and work in a fast-paced, energetic atmosphere.
- Why this job: Join a vibrant team and play a crucial role in creating memorable experiences for guests.
- Qualifications: Must have Level 2 in Spectator Safety and a current SIA Door Supervision license.
The predicted salary is between 12 - 15 £ per hour.
SIA Steward
Allianz Stadium is the Home of England Rugby, the headquarters of the Rugby Football Union and one of the foremost sports and concert venues across the UK and Europe. The stadium has a spectator capacity of 82,000 and the site includes a hotel, leisure club, conference and banqueting facilities, a Rugby Store and office accommodation, all of which makes the stadium a 365-day-a-year business.
We're looking for SIA Stewards to provide exceptional service and assistance to all patrons who attend Allianz Stadium on an event day, and play a key role in the case of an emergency.
Specific Requirements that apply to all Stewards:
- To attend a minimum of 80% events per season.
- New stewards must undertake the Stadium Steward Induction.
- To complete all mandatory training.
- Follow all instructions delivered by Supervisors and Managers.
- To be deployed as required within the Stadium.
- Remain on post until post-match checks and sweep have been completed and instructed to stand down by the supervisor or manager.
General Responsibilities:
- Provide and maintain a friendly and proactive service to all guests.
- Arrive at the venue as directed to allow time for you to sign on, lunch to be taken, equipment items to be distributed and briefings attended.
- Collect Briefing document.
- Attend Briefing with your Supervisor.
- Remain in your designated area at all times unless redeployed by your supervisor.
- Undertake all tasks as requested by your supervisor.
- Comply with the Stadium dress code.
- IN ACCORDANCE WITH THE STEWARD HANDBOOK:
- Do not eat, drink or smoke in public areas
- Do not consume alcohol or take illegal substances before or during an event
- Do not use obscene or offensive language or gestures
- Ensure that all issues and incidents that occur during the event are communicated fully to your Supervisor and, where necessary, an Incident Report form or a steward feedback form completed and submitted to the Resourcing Manager.
- Ensure your SIA Door Supervision license is current and on your person.
- Update the staffing system with your license number and renew date when applicable.
- Have an understanding of the ground rules and licensing requirements of the stadium.
Required for the Role:
- Must have a Level 2 in Spectator Safety or working towards it.
- Must possess a valid and current SIA Door Supervisor Licence or SIA Close Protection Licence.
- Safety, Security and Customer service focused.
- Excellent communication skills.
Emergency Role:
- Assist in the safe evacuation of your area of responsibility
Dress Code:
- Jacket or tabard (as issued), black trousers, black shoes/boots, white shirt and tie.
SIA Steward (Casual) in Twickenham employer: England Rugby
England Rugby is an exceptional employer that champions diversity and inclusion, offering a supportive work culture where employees can thrive. With a focus on professional development and collaboration, particularly within the Inclusion and Diversity team, this role provides meaningful opportunities to make a positive impact in the community. Located in Rugby, the position offers a blend of office and remote work, ensuring flexibility while contributing to a vital mission in sports governance.
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We think this is how you could land SIA Steward (Casual) in Twickenham
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We think you need these skills to ace SIA Steward (Casual) in Twickenham
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at England Rugby. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at England Rugby.
How to prepare for a job interview at England Rugby
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at England Rugby.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at England Rugby.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at England Rugby.
