Safety Operations Assistant in Twickenham

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you.

An opportunity has arisen for a Safety Operations Assistant to join our Venue Operations team on a 2-year fixed term contract, playing a key role in supporting the smooth and safe delivery of matchdays and major events at Allianz Stadium. This is a varied, hands-on role where you’ll help coordinate staffing, training and accreditation, while ensuring the highest standards of safety and operational excellence are maintained.

The Safety Operations Assistant is responsible for supporting the Event Safety Team, and specifically the Stadium Resourcing Manager with all administrative duties to fulfil the departmental needs including but not limited to:

• Stewards Training and management of records;
• Matchday staffing needs via Venue Aware;
• Stadium Accreditation requirements and other administrative duties as necessary.

This role forms part of the Event Safety Team delivering all safety, security and other operational aspects of major events within the stadium, including all rugby matches and major events. Some key responsibilities include:

• Assist with recruitment of staff and provide administrative support for all aspects including support necessary at recruitment and induction sessions to meet operational and legal requirements.
• Assist with the coordination and booking of staff on necessary training courses to ensure legal compliance in relation to the General Safety Certificate.
• Support with the booking of agency staff against agreed levels as advised for each event or match.
• Utilise the appropriate technology system to monitor staff availability and attendance on event days and maintain training records of all staff.
• Assist with the management of the accreditation process for event days at Allianz Stadium, working with other Event Safety Team members to deliver secure accreditation for all events, including stadium hires, where specific requirements may be requested.
• Work with the payroll team and Stadium Resourcing Manager to ensure that all staff are paid correctly and on time.
• Undertake the creation of purchase orders as necessary.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Credible experience in an administrative capacity within an HR/People team.
• Previous experience of maintaining a database and producing reports (preferably using Oracle).
• Experience in a customer facing/service environment, providing basic HR advice and support.
• Previous experience of producing detailed and accurate contractual documents and written communication.
• Able to demonstrate exceptional time management, planning and organisational skills and apply this to systems and processes.
• Able to demonstrate a thorough approach to work, showing impeccable attention to detail and work accuracy.
• Able to establish and maintain positive working relationships with colleagues throughout the organisation.
• Articulate communicator at all levels.
• Confident and authoritative manner when handling sensitive professional issues.
• Thrives when accountable and responsible.
• Demonstrates a caring attitude and personal disposition in addition to effective listening skills.
• Must be “customer service” driven, with an orientation towards providing a consistent, high quality service at all times.
• Demonstrates understanding of People policies, processes and systems, while proactively keeping up to date with legislative changes.
• Must maintain confidentiality and handle highly sensitive material with discretion.
• Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

• Experience of working in an event or sporting environment.
• Experience of dealing with high numbers of staff, including recruiting, training and professional development.
• Experience of accreditation systems and the creation and issuing of same.
• Practical understanding of staffing platforms, including their use in payroll management.
• Prepared to take accountability and to make decisions.
• Good influencer and communicator.
• Demonstrates an ability to deliver excellent results.
• Flexible & adaptable through organisational growth.
• Resilient & positive through change.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment.

During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers.