Safeguarding Case Officer in Twickenham

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you.

An opportunity has arisen for a Safeguarding Case Officer to join our Legal & Governance team on a permanent basis.

The Rugby Football Union (RFU) is committed to safeguarding and promoting the welfare of children and adults at risk in the sport. Everyone involved in rugby union is entitled to feel safe and protected from any form of abuse and neglect and have the right to take part in sport in a safe, positive, and enjoyable environment. The role of the Safeguarding Case Officer is to conduct the investigation of safeguarding incidents, complaints and poor practice concerns reported to the RFU in relation to both children and adults. This work may be undertaken in conjunction with other RFU departments as required. As part of this investigative role, they will act as a point of contact for external safeguarding partners such as the Police, Children’s Services and Local Authority Designated Officers. The Safeguarding Case Officer will therefore also be expected to represent the RFU at Strategy and other multi-agency meetings.

The postholder will be responsible for completing high quality investigations regarding those participating in rugby union. This will include interviewing witnesses to incidents and allegations including those subject to the allegation. This will require the preparation of relevant reports and detailed evidence files, some of which will be presented to the RFU Referral Management Group. The postholder will be required to undertake other tasks that will support the wider, proactive work of the Safeguarding Team. The post holder will be expected to manage a caseload to ensure efficient and timely completion of safeguarding investigations.

Integral to the work of the Safeguarding Case Officer is the ability to offer sound, proportionate safeguarding advice to both internal and external stakeholders, including our Club Safeguarding Officers, Constituent Body Safeguarding Managers and RFU Staff. We would be particularly interested to hear from those with a recent statutory safeguarding background, or those with experience of safeguarding in sport.

The Safeguarding Team at England Rugby comprises dedicated professionals who together play a crucial role in promoting and protecting the welfare of children and adults throughout the game. Our purpose is to ensure rugby remains a safe, inclusive, and supportive environment. We do this by managing safeguarding concerns effectively, providing expert advice, and working closely with clubs, volunteers, and other stakeholders across the rugby community. We also work in close partnership with colleagues across England Rugby - including legal, disciplinary, player welfare, and community rugby teams - to ensure safeguarding is embedded throughout the organisation and aligned with wider priorities. We are a collaborative and supportive team, proud of our professionalism, integrity, and strong team ethos. We share knowledge, support one another, and value open communication - all while staying focused on the people at the heart of the game. The team currently primarily works remotely, with weekly contact at Allianz Stadium, regular virtual meetings and case discussions to stay connected. There may be some travel required for in-person meetings, training, or case-related work.

Some key responsibilities include:

• Conducting high quality investigations into safeguarding referrals and manage a caseload efficiently with reference to RFU Safeguarding Policy, RFU Safeguarding/Disciplinary Regulations and statutory guidance.
• Keeping all case files up to date using the RFU Case Management System.
• Ensure that all information is held according to data protection legislation and the duty of confidentiality.
• Supporting the Safeguarding Case Manager in coordinating the work of the RFU Referral Management Group.
• Together with the Safeguarding Case Manager act as the primary point of contact for all safeguarding concerns and attend relevant meetings, conferences, and training.
• Supporting the work of the Constituent Body Safeguarding Managers and Club Safeguarding Officers, including by contributing to their supervision and training.
• Contributing towards the RFU’s engagement with the NSPCC/CPSU Framework process and ongoing accreditation programmes.
• Stand in for the RFU Safeguarding Case Manager when required.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business, and operational plans.
• Act as an ambassador for and promote the best interests of the RFU at all times, including the promotion of the RFU core values and culture.
• Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the RFU.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

• To be able to evidence recent considerable experience in undertaking high quality safeguarding investigations or safeguarding assessments within a statutory, sports environment or other regulatory function.
• Skills in interviewing children, witnesses to incidents and those subject to allegations.
• A professional background in safeguarding, or experience of safeguarding investigation in sport, in either case including demonstrating the ability to work in a multi-agency environment.
• Knowledge of relevant safeguarding legislation, the ability to evidence contemporary best practice and a commitment to continued professional development in this area.
• The ability to make proportionate, reasoned, and justifiable decisions in safeguarding cases and to be confident in making recommendations in relation to desired safeguarding outcomes.
• The ability to assess and analyse a variety of evidence with strong attention to detail.
• The ability to remain calm and resilient whilst managing a challenging case load.
• Must be able to communicate effectively with a wide range of individuals from a variety of internal and external stakeholders and establish working relationships.
• Proficiency using word, excel, case management software and the ability to interrogate databases.
• Display attitudes and behaviours that respect and value diversity and promote equal opportunity and the welfare of others.
• An understanding and love of sport, particularly at a community level.
• Committed to embodying the ethos of our culture by using our three core values – Put the Team First, Shape the Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

• A relevant professional qualification or equivalent (for example, social work, health, education, law, policing etc.) with current registration where applicable.
• Experience of training delivery and the production of safeguarding resources.
• A thorough understanding of the role of the Disclosure and Barring Service and the role of the Local Authority Designated Officer.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment.

During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers.

Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity including evenings and weekends. Although based at Allianz Stadium, Twickenham, this role on occasion will require travel to other parts of England.

This post may involve the management and supervision of volunteers who are engaged in regulated activity. In accordance with Safer Recruitment obligations, and in line with RFU policy, successful applicants will be required to undertake an enhanced Disclosure & Barring Service Check.