People Assistant in Twickenham

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you.

An opportunity has arisen for a People Assistant to join our People Team on a 2-year fixed term contract, playing a key role in delivering an efficient, high-quality People service and supporting colleagues across the full employee lifecycle.

The Role:

• To provide an efficient and effective support service to the People team and the RFU through:
• Supporting the end-to-end employee lifecycle.
• Providing efficient administrative support across People processes.
• Maintaining accurate employee data and records.
• Responding to routine People-related queries and escalating where appropriate.
• Contributing to continuous improvement of People administration and service delivery.
• Supporting the delivery of the RFU People Plan.

The Team:

Our People Team of 13 spans Operations, Internal Comms & Culture, Recruitment, Reward, and Payroll. Together we are responsible for building a seamless and supportive journey for every RFU colleague, helping us create high-performing and winning teams both on and off the pitch! As a team, our culture is fast-paced and deeply collaborative – we’re a group that leans in, shares ideas, and ensures every voice is heard. We do this by living our RFU values every day: we Put The Team First to stay connected, Shape The Future by always looking for better ways to work, and Respect Each Other in every interaction.

Some key responsibilities include:

• Employment Lifecycle:
• Supporting People Advisors with end-to-end recruitment administration, including posting vacancies, assisting hiring managers to use the recruitment system effectively and supporting candidate queries.
• Coordinating onboarding activities for new starters, including preparing contracts, offer documentation and induction arrangements.
• Supporting new starters through their first-day People induction and responding to routine queries.
• Administering pre-employment screening checks, including right-to-work verification.
• Supporting the leaver process and associated administration.
• Maintaining employee records and electronic personnel files, ensuring information is accurate and up to date.
• Communicating new starter and leaver information to relevant departments.
• Providing administrative support for employee relations cases, including note taking, document preparation and record keeping.
• Supporting recruitment activity, including posting vacancies, arranging interviews and maintaining candidate records.
• Assisting managers with the engagement of casual workers through the internal recruitment system.
• Escalating complex queries and issues to the appropriate member of the People team.

• HRIS:
• Maintaining accurate employee data within Oracle and other People systems.
• Running routine reports and supporting data requests from the People team.
• Working closely with Payroll, Finance and Technology teams to ensure employee information is accurate.
• Supporting system testing and user acceptance testing activities when required.
• Assisting with organisational and position updates within Oracle.
• Supporting communications relating to system updates and process changes.

• Operational:
• Providing day-to-day administrative support across the People team.
• Acting as a first point of contact for routine People queries via email, phone and face-to-face interactions.
• Supporting People projects and initiatives as required.
• Updating organisational charts and People documentation.
• Preparing documentation and data required for audits and compliance activities.
• Processing DBS checks and maintaining records where required.
• Producing regular reports on people metrics, including starters and leavers.
• Supporting Reward administration and responding to routine Reward-related queries.

As an RFU employee, you will:

• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Previous administrative experience, ideally within an HR, People, customer service or office environment.
• Experience maintaining accurate records and working with databases or systems.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage multiple tasks and prioritise workload effectively.
• Confident communicator with strong written and verbal communication skills.
• Professional, approachable and customer-focused manner.
• Ability to build positive working relationships with colleagues at all levels.
• Comfortable handling confidential and sensitive information with discretion.
• Good working knowledge of Microsoft Office applications, particularly Excel, Word and Outlook.
• Willingness to learn HR processes, systems and employment practices.
• Commitment to the RFU values of Put The Team First, Shape The Future and Respect Each Other.
• Commitment to contributing to an inclusive and positive workplace culture.

Desirable:

• Experience working within an HR team or similar administrative role.
• Familiarity with HR systems such as Oracle.
• Basic understanding of HR processes and the employee lifecycle.
• Working towards, or interested in studying, a CIPD qualification.

Additional Information:

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment.

During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers.