At a Glance
- Tasks: Be the friendly face of Allianz Stadium, helping spectators enjoy their event experience.
- Company: Allianz Stadium, a premier sports and concert venue in Europe.
- Benefits: Flexible shifts, hot meals, full training, and a fun work environment.
- Other info: Opportunity to work at 20 events a year, mostly on weekends.
- Why this job: Join an exciting team and be part of unforgettable events at a world-class venue.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Description
Event Day Customer Service Representative
Allianz Stadium is the Home of England Rugby, the headquarters of the Rugby Football Union and one of the foremost sports and concert venues in Europe.
The stadium has a spectator capacity of 82,000 and the site includes a hotel, a leisure club, conference and banqueting facilities, a Rugby Store and office accommodation, all of which makes the stadium a 365-day-a-year business.
This is a fantastic opportunity to be part of the action at Allianz Stadium!
We're looking for enthusiastic and outgoing individuals to join our Customer Service team as the face of the stadium on Event Days.
Working on the outskirts of the stadium, you will be the first point of contact for our spectators as they arrive; directing them and providing helpful information to help create an enjoyable and memorable experience for all!
Candidates must have good customer service skills, with the ability to communicate effectively.
We're looking for people who can commit to the majority of 20 events per year, most of which will take place at weekends.
You will be required to work between 8 to 12 hours per day with a variety of shifts between 6am and 12pm and will be provided with a hot meal.
Full training and uniform will be provided to successful candidates.
Casual Event Day Customer Service Representative in Twickenham employer: England Rugby
England Rugby is an exceptional employer that champions diversity and inclusion, offering a supportive work culture where employees can thrive. With a focus on professional development and collaboration, particularly within the Inclusion and Diversity team, this role provides meaningful opportunities to make a positive impact in the community. Located in Rugby, the position offers a blend of office and remote work, ensuring flexibility while contributing to a vital mission in sports governance.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Event Day Customer Service Representative in Twickenham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like England Rugby and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at England Rugby and let us see your personality shine through!
We think you need these skills to ace Casual Event Day Customer Service Representative in Twickenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and England Rugby.
Get Familiar with Our Brand:Before applying, take some time to learn about England Rugby and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at England Rugby
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress England Rugby.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which England Rugby will surely appreciate.
