At a Glance
- Tasks: Lead the Digital Technology team and ensure top-notch customer service and IT support.
- Company: Join England Rugby, a dynamic organisation at the heart of sports.
- Benefits: Flexible work options, competitive salary, and a chance to work in a vibrant environment.
- Other info: Exciting opportunities for growth in a fast-paced, sports-focused setting.
- Why this job: Combine your passion for technology and sports while making a real difference.
- Qualifications: Experience in managing support desks and knowledge of ITIL is essential.
The predicted salary is between 40000 - 50000 £ per year.
England Rugby is seeking a Technology Support Manager to lead the Digital Technology team, focusing on customer service and IT support. This position oversees daily operations and manages a team, ensuring technology services run efficiently from matchdays to daily activities.
The ideal candidate will have a background in managing support desks, ITIL knowledge, and a passion for sports. The role is based at Allianz Stadium with flexible work options.
Tech Service Delivery Manager: Customer‑Focused Support employer: England Rugby
England Rugby is an exceptional employer, offering a dynamic work environment at the Allianz Stadium where passion for sports meets cutting-edge technology. With a strong focus on employee growth and development, team members benefit from flexible working options and a culture that prioritises customer service excellence. Join us to be part of a dedicated team that plays a vital role in enhancing the matchday experience and daily operations through innovative IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Service Delivery Manager: Customer‑Focused Support
✨Tip Number 1
Network like a pro! Reach out to folks in the sports tech industry, especially those connected to England Rugby. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your passion for sports! When you get the chance to speak with potential employers, let your enthusiasm for rugby and technology shine through. It’s all about connecting your skills with what they love.
✨Tip Number 3
Prepare for the interview by brushing up on ITIL principles and support desk management. We want you to be ready to discuss how you can enhance customer service and streamline operations at Allianz Stadium.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can bring their A-game to our team.
We think you need these skills to ace Tech Service Delivery Manager: Customer‑Focused Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing support desks and any ITIL knowledge you have. We want to see how your background aligns with the role of Tech Service Delivery Manager, so don’t hold back on showcasing your relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for sports and how it drives your approach to customer service. We love seeing candidates who can connect their personal interests with their professional skills.
Showcase Team Management Skills:Since this role involves leading a team, make sure to highlight your leadership experience. We’re looking for someone who can inspire and manage a team effectively, so share examples of how you've done this in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at England Rugby
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around ITIL frameworks and support desk management. Be ready to discuss specific tools and technologies you've used in previous roles, as well as how you've applied them to improve customer service.
✨Show Your Passion for Sports
Since the role is with England Rugby, it’s crucial to convey your enthusiasm for sports. Share any relevant experiences or insights that connect your tech skills with the sports industry. This will show that you’re not just a techie but also someone who understands the unique challenges of the sector.
✨Demonstrate Leadership Skills
As a Tech Service Delivery Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you’ve motivated staff, resolved conflicts, and improved team performance. Highlight your ability to foster a customer-focused culture within your team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to customer service and technology support. Think about how you would handle a major incident during a matchday or how to improve service delivery. Practising these scenarios can help you articulate your thought process clearly during the interview.
