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- Tasks: Join our SIA Incident Response Team to ensure safety and provide excellent service at events.
- Company: Allianz Stadium, home of England Rugby, a premier sports and concert venue.
- Benefits: Gain valuable experience in safety and customer service while working at exciting events.
- Why this job: Be part of a dynamic team and make a real difference in guest experiences.
- Qualifications: Must have Level 2 in Spectator Safety and a current SIA Door Supervision license.
- Other info: Inclusive workplace culture, welcoming applications from diverse backgrounds.
The predicted salary is between 11 - 16 £ per hour.
Allianz Stadium is the Home of England Rugby, the headquarters of the Rugby Football Union and one of the foremost sports and concert venues across the UK and Europe. The stadium has a spectator capacity of 82,000 and the site includes a hotel, leisure club, conference and banqueting facilities, a Rugby Store and office accommodation, all of which makes the stadium a 365-day-a-year business.
We are looking for people to join our SIA Incident Response Team to provide exceptional service and assistance to all patrons who attend Allianz Stadium on an event day, and play a key role in the case of an emergency.
Specific Requirements that apply to all Stewards:- To attend a minimum of 80% events per season.
- New stewards must undertake the Stadium Steward Induction.
- To complete all mandatory training.
- Follow all instructions delivered by Supervisors and Managers.
- To be deployed as required within the Stadium.
- Remain on post until post-match checks and sweep have been completed and instructed to stand down by the supervisor or manager.
- Provide and maintain a friendly and proactive service to all guests.
- Arrive at the venue as directed to allow time for you to sign on, lunch to be taken, equipment items to be distributed and briefings attended.
- Attend Briefing with your Supervisor.
- Remain in your designated area at all times unless redeployed by your supervisor.
- Undertake all tasks as requested by your supervisor.
- Comply with the Stadium dress code.
- Do not eat, drink or smoke in public areas.
- Do not consume alcohol or take illegal substances before or during an event.
- Do not use obscene or offensive language or gestures.
Ensure that all issues and incidents that occur during the event are communicated fully to your Supervisor and, where necessary, an Incident Report form or a steward feedback form completed and submitted to the Resourcing Manager. Ensure your SIA Door Supervision license is current and on your person. Update the staffing system with your license number and renew date when applicable. Have an understanding of the ground rules and licensing requirements of the stadium.
Required for the Role:- Must have a Level 2 in Spectator Safety or working towards it.
- Must have a current SIA door Supervision license as a minimum.
- Safety, Security and Customer service focused.
- Assist in the safe evacuation of your area of responsibility.
Jacket or tabard (as issued), black trousers, black shoes/boots, white shirt and tie.
About UsAbout England Rugby: England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations. Our core activities are:
- Rugby – supporting rugby from grassroots to performance level.
- Commercial – building partnerships and hosting matches and events.
- Running the business - ensuring our organization and people can thrive.
At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities. We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.
The RFU has zero tolerance towards abuse and anti-social behaviour. We will act quickly to support our workers experiencing bullying, harassment or discrimination through your Senior Management Team or our reporting inbox speakup@rfu.com.
If you are based at Twickenham stadium you will find our accessibility information here but if you need any other information do not hesitate to reach out to your hiring manager. If you are not working at Twickenham stadium, but would like information on accessibility for the environment you are working in, please contact your hiring manager for more information.
SIA Incident Response Team (Casual) employer: England Rugby
Contact Detail:
England Rugby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SIA Incident Response Team (Casual)
✨Tip Number 1
Get to know the venue! Familiarise yourself with Allianz Stadium's layout and facilities. This will not only help you feel more confident but also enable you to assist patrons better on event days.
✨Tip Number 2
Network like a pro! Chat with current stewards and supervisors to learn about their experiences. Building relationships can give you insider tips and might even lead to recommendations for future roles.
✨Tip Number 3
Stay sharp on your training! Make sure you complete all mandatory training and keep your SIA license up to date. This shows commitment and readiness, which is key in the incident response role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Allianz Stadium.
We think you need these skills to ace SIA Incident Response Team (Casual)
Some tips for your application 🫡
Show Your Passion for Rugby: When writing your application, let your love for rugby shine through! Mention any experiences or events that have connected you to the sport. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the England Rugby family.
Highlight Your Customer Service Skills: Since you'll be providing exceptional service to patrons, make sure to showcase your customer service experience. Share specific examples of how you've gone above and beyond to help others. This will show us that you're ready to create a friendly atmosphere at Allianz Stadium.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the SIA Incident Response Team.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, it gives you a chance to explore more about what we do at England Rugby.
How to prepare for a job interview at England Rugby
✨Know Your Role
Make sure you understand the responsibilities of the SIA Incident Response Team. Familiarise yourself with the job description and be ready to discuss how your skills align with providing exceptional service and assistance during events.
✨Dress to Impress
Since there's a specific dress code, ensure you arrive in the appropriate attire. A smart appearance not only shows professionalism but also demonstrates that you respect the venue's standards.
✨Be Prepared for Scenarios
Think about potential emergency situations that could arise at the stadium and how you would respond. Being able to articulate your understanding of safety protocols will show that you're serious about the role.
✨Engage with Enthusiasm
During the interview, convey your passion for customer service and safety. Share examples from past experiences where you've gone above and beyond to assist others, as this aligns perfectly with the proactive service expected at Allianz Stadium.
