Office Services Assistant in London

Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union and develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you.

An opportunity has arisen for an Office Services Assistant to join our Venue Operations (Office Services) team.

The Role:

A hands-on role providing a customer focused, professional front office, concierge, reception, enquiry and back-office support function to the RFU headquarters. This is a busy full time (40hpw) position, working to cover the flexible operational hours of the headquarters venue, including a variety of shift patterns and up to approximately 20 additional event days per annum, working in the Event control room or other operational spaces.

The Team:

The Office Services team are a small but important integral element of the Venue Operations team, providing a wide range of services to the business. Often the first interaction with the business, the Office Services team set the tone for all visitors, guests and those requesting assistance or information.

Responsibilities:

• Provide a welcoming, informative and efficient concierge, reception, enquiry and telephone service.
• Provide an efficient administrative support service to the business, including but not limited to, courier services, dry cleaning, taxi services, postal, reprographic, mail and print services.
• Support the provision of office related equipment, including but not limited to, stationery, kitchenette supplies and equipment consumables.
• Provide an ad hoc office support service to the venue director and their heads of department.
• Identify, scope, agree and implement changes to processes to increase efficiency.
• Operate venue wide technology systems in relation to the provision of Office Services, such as but not limited to, switch board, Microsoft Teams, Sky Visitor management system and Aware Manager incident system.
• Provide a venue information service to all venue users.
• Operate as an integral part of the fire warden and safety team for the venue offices.
• Operate an efficient meeting room and desk (when in operation) booking system.
• Provide maintenance of supplier information in relations to the Office Service function.
• Operate the venue lost property system.
• Provide support to the stadium team where possible and time allows.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put the Team First, Shape the Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

• Experience of working in a customer focused team and demonstrate excellent customer service knowledge and skills.
• Experience in the use of the Microsoft office systems and office 365.
• The ability to communicate in a pleasant, knowledgeable and restrained manner.
• An ability to effectively manage their own time management.
• Committed to embodying the ethos our culture by using our three core values – Put the Team First, Shape the Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.
• Consistently present a professional image in all situations.
• A team player with the ability to assist others in proactively seeking workable solutions to problems and queries.
• Business administration related qualifications or equivalent experience.
• An understanding of budgeting and management accounts.
• The ability to analyse, process and act efficiently on information from multiple sources.
• Experience of analysing and processing of purchase orders and invoices.

Additional Information:

All role holders must maintain an appropriate standard of confidentiality. Any disclosures of confidential information (including personal information kept on computer or other media) made unlawfully outside the proper course of duty will be treated as a serious disciplinary offence.

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to us.