Office Services Assistant in London

A hands-on role providing a customer focused, professional front office, concierge, reception, enquiry and back-office support function to the RFU headquarters at Allianz Stadium. This is a busy full-time (40hpw) position, working to cover the flexible operational hours of the headquarters venue, including a variety of shift patterns and up to approximately 20 additional event days per annum, working in the Event control room or other operational spaces.

The Office Services team are a small but important integral element of the Venue Operations team, providing a wide range of services to the business. Often the first interaction with the business, the Office Services team set the tone for all visitors, guests and those requesting assistance or information.

Key Responsibilities:

• Provide a welcoming, informative and efficient concierge, reception, enquiry and telephone service.
• Provide an efficient administrative support service to the business, including but not limited to courier services, dry cleaning, taxi services, postal, reprographic, mail and print services.
• Support the provision of office related equipment, including but not limited to stationery, kitchenette supplies and equipment consumables.
• Provide an ad hoc office support service to the venue director and their heads of department.
• Identify, scope, agree and implement changes to processes to increase efficiency.
• Operate venue wide technology systems in relation to the provision of Office Services, such as but not limited to switch board, Microsoft Teams, Sky Visitor management system and Aware Manager incident system.
• Provide a venue information service to all venue users.
• Operate as an integral part of the fire warden and safety team for the venue offices.
• Operate an efficient meeting room and desk (when in operation) booking system.
• Provide maintenance of supplier information in relation to the Office Service function.
• Operate the venue lost property system.
• Provide support to the stadium team where possible and time allows.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Essential:

• Experience of working in a customer focused team and demonstrate excellent customer service knowledge and skills.
• Experience in the use of the Microsoft office systems and office 365.
• The ability to communicate in a pleasant, knowledgeable and restrained manner.
• An ability to effectively manage their own time management.
• Good attention to detail.
• Consistently present a professional image in all situations.
• A team player with the ability to assist others in proactively seeking workable solutions to problems and queries.
• Committed to embodying the ethos our culture by using our three core values – Put the Team First, Shape the Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.

Desirable:

• Business administration related qualifications or equivalent experience.
• An understanding of budgeting and management accounts.
• The ability to analyse, process and act efficiently on information from multiple sources.
• Experience of analysing and processing of purchase orders and invoices.