Facility Operations Coordinator - South

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t\'s an incredibly exciting time to join the RFU. Working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for a Facility Operations Coordinator to join our Clubs & Communities team on a permanent basis.

Job Title : Facility Operations Coordinator (South)

Department : Clubs & Communities

Reports to : National Facilities Operations Manager

Direct Report(s) : None

Salary Banding : c. £31,000 per annum

Job Level : Implement

Location : Homebased

Employment Type : Permanent

Application Information:

• Please submit an anonymised CV (i.e. remove personal details).
• The closing date for applications is Sunday 7th September at 9pm.

Please note; we are currently experiencing an issue with applications using Live, MSN, Hotmail and Outlook accounts. Please apply using a different email address if you typically use one of these domains as we cannot guarantee that you will receive communications from us if you use these.

The Role:

The Rugby Football Union (RFU) is the governing body for rugby union at every level in England. Our roles include promoting the game from grassroots to the elite, running the England national teams, ensuring the rules and regulations of the game are upheld and operating Twickenham Stadium, as well as 28 ‘Rugby 365’ facilities across the country.

With artificial pitches becoming increasingly popular in rugby union. Their durability allows for continued activity throughout the year, at a consistent standard. They also increase access for players and improve the playing experience within community Rugby. The RFU have developed a national facilities strategy that delivers AGPs to grassroots rugby (known as Rugby 365). We believe delivery of this strategy will have a significant positive uplift on participation.

The major driver for installing artificial pitches is to sustain and grow participation in the game against a backdrop of adverse weather conditions and increasing pressure on natural turf pitches.

The 28 RFU Artificial Grass Pitches (AGPs) have almost 1.2 million visits per year. The RFU manages these facilities as community hubs of rugby, whilst also giving access to other sports to cover the costs of operating the facilities and support the development of Rugby Union. The facilities are tasked with having a transformational impact on the game and the communities in which they sit.

The role of the Facility Operations Coordinator is to drive the usage by local Rugby Union clubs and generate revenue from other sports and community organisations to support the operating costs of the AGPs within the specified area. In addition to this, the role also includes encouraging use of the clubs’ facilities where the AGPs are located.

With the facilities hosted at 28 local Rugby clubs, the role will also include supporting the Rugby 365 team in all aspects of administration required to operate the RFU facilities at the host clubs.

Some key responsibilities include:

All bookings are made via a booking system so working with your counterpart in the North, you will manage the system. This which will include facilitating bookings by the users, receiving emails and logging bookings, dealing with complaints & queries and liaising with host clubs to ensure that the user experience is satisfactory. It will also include the following:

• Maintenance and development of the booking platform, including reporting of any bugs and issues and the evolution of the system.
• Change requests, including small scale project management of the delivery and testing of these changes.
• Setting up and developing any new additions to the booking system.
• Supporting clubs and internal stakeholders with ad hoc requests of support on their booking needs.
• Ensuring all bookings are paid for in advance.
• Supporting any data and insight needs relating to the National Facilities.
• Update key stakeholders on changes to the booking platform after completion of change requests.
• Send marketing and promotional information to our user groups and project stakeholders.
• Financial administration, including raising purchase orders and invoices in relation to all operational payments.
• Manage the payment cycles for our key suppliers, including utility bills and maintenance contracts.
• Lead on all bookings and sales within the Rugby 365 team for the designated area.
• Lead on the growth of Rugby Union bookings on the RFU AGPs in the designated area.
• To generate and grow a sustainable revenue stream from other sports and community activity such as football to support the operating costs of the AGPs.
• To manage revenue and debtors to ensure all fees are paid.
• To manage and achieve sales targets using the agreed sales system ensuring each aspect of the system is achieved or addressed if it is under performing.
• Actively promote host club facilities and assist community clubs in in increasing usage as required.

Accountabilities:

• Accountable for increasing Rugby 365 online and social media presence reviewing/acting upon any digital insights to increase participation/revenue.
• Accountable for the Rugby 365 booking renewal process and key performance indicators within this area of the business.
• Accountable for generating a strategy/plan for lead generation and managing prospects through the sales systems.
• Work with other RFU staff and stakeholders to identify potential sport, education or community users of AGPs and follow up with any contacts provided.
• Work with the Marketing team to effectively generate leads and raise the profile of RFU facilities.
• Liaise with appropriate contacts in finance team to ensure all revenues are collected in line with RFU financial procedures.
• Ensure effective financial management using the RFU payment system
• Send marketing and promotional information to our user groups and project stakeholders.
• Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
• Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other.
• Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Qualifications, Skills & Experience:

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

• Demonstrable experience in sales and revenue generation.
• Excellent customer service and ability to prospect potential customers.
• Experience of using a sales system and achieving sales targets at each element of the system.
• Must be computer literate and willing to learn new technological processes.
• An enthusiasm for, and interest in, sports delivery and improving customers\' experience.
• Experience of managing customer relations and revenue generation.
• Effective communication skills (verbal and written).
• Solution focused, proactive and pragmatic approach to problem solving.
• Self-starter able to adapt to changing project demands.
• Ability to flex approach to recognise the variety of project stakeholders.
• Good project management skills with the ability to manage multiple tasks.
• Proven experience using an online booking system.
• Proven experience in administration or project management.
• Demonstrable experience in a customer facing role.
• Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
• Committed to actively contributing and building an inclusive culture in your role and day to day behaviours.
• Practical understanding of the local sporting landscape in England.
• Experience of developing close working relationships with a wide range of people across multi-function teams.
• An understanding of volunteer organisations.
• Preferably will have an enthusiasm for, and interest in, sports delivery.

Additional Information:

• Personal circumstances must allow the candidate to work extended hours on occasion during times of peak activity including evenings and weekends.
• We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.
• During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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