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- Tasks: Support clubs and players by managing community rugby resources and improving user experiences.
- Company: Join the RFU, a leading organisation in rugby development and community engagement.
- Benefits: Flexible working, collaborative culture, and opportunities for personal growth.
- Why this job: Make a real difference in the rugby community while developing your skills.
- Qualifications: Experience in operational delivery and strong communication skills are essential.
- Other info: Be part of a dynamic team dedicated to enhancing the rugby experience for everyone.
The predicted salary is between 30000 - 40000 £ per year.
The Community Rugby Engagement Executive ensures that clubs, players, parents, volunteers and coaches receive the information and support they need in a clear, accessible and joined-up way. The role owns the community support ecosystem across Community Rugby Help (CRH) portal, englandrugby.com and related digital platforms, ensuring that user journeys are intuitive, information is accurate and the community game can easily find what it needs.
Working across Rugby Development, Marketing, Web and Customer Service functions, the role coordinates how CBs and Clubs access support to deliver the game, ensuring programme communications, digital resources and support channels are aligned. The role embeds structured feedback loops from the community game to inform continuous improvement and contributes to shaping digital developments so that systems and services reflect the real needs of clubs and volunteers while reducing administrative burden. The role also leads coordination of the Rugby Development operational plan, ensuring delivery priorities, resources and communications are aligned and clearly visible.
The Clubs & Communities Operations Team is a small but mighty team of five sitting at the heart of Rugby Development. Our purpose is to design and improve processes and ensure clubs and members are at the heart of everything we do. We cover operations, events, digital, engagement, systems and community support. Most of us try to get into the office regularly — this role included — though we work flexibly around that.
Some key responsibilities include:
- Club Support & Community Rugby Help Governance: Own governance, structure and content management of Community Rugby Help (CRH) as the primary support and ticketing platform for the community game. Manage the Club Developer agent rotation for CRH and coordinate effective responses to enquiries. Work closely with the Customer Service Manager and GMS support agents to ensure queries are handled clearly and consistently while reflecting the realities and language of the game. Analyse themes and trends from support enquiries to identify opportunities for improvement in systems, content or processes. Establish structured feedback loops from clubs and stakeholders to inform improvements in support and delivery.
- Website & Digital Journey Coordination: Coordinate Rugby Development content across englandrugby.com, ensuring subject matter experts maintain accurate, relevant and up-to-date information. Work with Web and Content teams to optimise structure, metadata and discoverability of community rugby information. Ensure user journeys across digital platforms including GMS, the website, Community Rugby Help and community social channels are aligned and intuitive. Reduce duplication and confusion across platforms and improve accessibility of information for clubs and CBs.
- Operational Planning & Communications Coordination: Lead coordination of the Rugby Development operational planning and reporting cycle. Align programme delivery priorities, resource requirements and communications activity. Coordinate the flow of digital and communications requests from programme owners across Rugby Development, Marketing and Communications teams. Ensure operational delivery is supported with appropriate resources, guidance and messaging for the community game. Support the communication of impact and delivery stories emerging from Rugby Development activity.
- Digital Development & Continuous Improvement: Represent the needs of the community game in discussions around digital developments and roadmap priorities. Contribute insight to ensure new digital systems and improvements support volunteers and reduce administrative workload. Use insight from CRH, operational delivery and stakeholder feedback to inform improvements to digital services and support journeys. Work collaboratively with digital, system and data colleagues to ensure solutions reflect operational realities in the community game.
As an RFU Employee, you will:
- Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
- Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put the Team First, Shape the Future, Respect Each Other.
- Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.
Qualifications, Skills & Experience
The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.
Essential:
- Experience coordinating operational delivery across multiple teams and stakeholders.
- Strong understanding of digital user journeys, content governance and information management.
- Experience managing or coordinating digital support platforms or helpdesk environments.
- Excellent organisational and coordination skills with the ability to manage multiple concurrent priorities.
- Strong stakeholder engagement and communication skills.
- Ability to translate operational needs and feedback into practical improvements.
- Experience using operational systems such as Smartsheet or similar tools.
- Good understanding of the community rugby landscape.
- Committed to embodying the ethos of our culture by using our three core values – Put the Team First, Shape the Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions.
- Committed to actively contributing and building an inclusive culture in your role and day-to-day behaviours.
Desirable:
- Experience working within sport development, membership organisations or volunteer-led environments.
- Experience supporting operational planning frameworks or programme coordination.
- Familiarity with website content management processes and digital content optimisation.
- Experience working alongside customer service or support teams.
- Experience using Smartsheet as a programme delivery platform.
If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment.
During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers.
Please click “Apply Now” to begin your application.
Community Rugby Operations Executive employer: England Rugby
Contact Detail:
England Rugby Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Rugby Operations Executive
✨Tip Number 1
Get to know the community! Attend local rugby events and engage with clubs, players, and volunteers. This will not only help you understand their needs but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at rugby events. A friendly chat can go a long way in making a lasting impression and might even get you a referral.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with the Community Rugby Help portal and other digital platforms mentioned in the job description. Being able to discuss these tools confidently will set you apart.
✨Tip Number 4
Be proactive! If you see areas for improvement in the community support ecosystem, jot them down. Presenting your ideas during interviews shows initiative and that you're already thinking about how to make things better.
We think you need these skills to ace Community Rugby Operations Executive
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Community Rugby Operations Executive role is all about. Dive into the job description and pick out key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We want to see your personality shine through, but also ensure that your points are easy to follow. Remember, clarity is key!
Show Your Passion for Rugby: Let us know why you're excited about this role and the community rugby scene! Share any relevant experiences or stories that highlight your connection to rugby. We love seeing candidates who are genuinely passionate about the sport and its community.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures everything is in one place. Plus, it shows us you're keen on joining our team at StudySmarter!
How to prepare for a job interview at England Rugby
✨Know Your Community Rugby
Before the interview, dive deep into the community rugby landscape. Familiarise yourself with the latest developments, challenges, and opportunities within the sport. This will not only show your passion but also help you articulate how you can contribute to the role effectively.
✨Master the Digital Platforms
Since the role involves managing digital platforms like the Community Rugby Help portal, ensure you understand how these systems work. If possible, explore similar platforms or tools to get a feel for user journeys and content governance. Being able to discuss your insights on improving these platforms will impress the interviewers.
✨Showcase Your Coordination Skills
Prepare examples that highlight your experience in coordinating operational delivery across multiple teams. Think of specific instances where you successfully managed priorities and engaged stakeholders. This will demonstrate your organisational skills and ability to handle the demands of the role.
✨Embrace the RFU Values
Familiarise yourself with the RFU's core values: Put the Team First, Shape the Future, Respect Each Other. Be ready to discuss how you embody these values in your work and interactions. Showing alignment with their culture will make you a more attractive candidate.