At a Glance
- Tasks: Lead complex customer implementations and ensure successful onboarding experiences.
- Company: Join Algolia, a market leader in AI Search with a vibrant culture.
- Benefits: Competitive salary, remote work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on innovation and career advancement.
- Why this job: Make a real impact by empowering businesses with cutting-edge search technology.
- Qualifications: 4+ years in search and AI tech, plus 5+ years in customer-facing roles.
The predicted salary is between 60000 - 80000 £ per year.
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.
Algolia’s Engagement Management Practice is a core driver of our strategic Onboarding Program, partnering with technical and business stakeholders to deliver structured professional services that bring customers live efficiently and with measurable impact.
Your Role Will Consist of:
- Partnering with Account Executives and Solution Engineers to ensure a structured and efficient pre‑to‑post sales handoff, validating scope, success criteria, resource allocation and implementation readiness.
- Defining AI Search requirements and detailed project plans in collaboration with Professional Services teams.
- Owning technical engagement management across a portfolio of onboarding services, serving as the primary point of contact, while leading day‑to‑day execution and high performing culture alongside Solutions Architects, Business Consultants, and Engineering.
- Partnering with Global System Integrators (GSI) on product, service and delivery strategies.
- Driving project governance and accountability, managing milestones, dependencies, deliverables, hours/budget, and quality expectations.
- Providing clear, structured communication on project health, progress, risks, and strategic recommendations to customer, internal stakeholders and executives.
- Proactively identifying and mitigating risks, removing blockers, and executing contingency plans to protect timelines and outcomes.
- Acting as the voice of the customer when product gaps are identified, raising awareness as needed.
- Recognising opportunities for upselling of professional services due to Onboarding extension requirements, customer engagement structure requirements and project velocity that would not be met by the post go live Foundation support model.
- Leading structured post‑go‑live transitions to the Customer Success Manager and Technical Account Owner, ensuring effective knowledge transfer, clear ownership, and sustained customer confidence post‑launch.
- Contributing to the scalability of the Engagement Management Practice by identifying opportunities to automate and optimize onboarding processes, tools, and playbooks.
You Might Be A Fit If You Have:
- 4+ years working knowledge of search, data, and AI technologies, with the ability to translate business requirements into structured implementation plans.
- 5+ years of customer-facing Technical Engagement Management experience in an agency or SaaS environment, working closely with Solutions Architects or Engineering across engagements throughout the IT project lifecycle.
- Experience applying project management methodologies such as Waterfall, Scrum, Kanban, or hybrid models to deliver successful outcomes.
- Demonstrated ability to operate effectively in a fast-paced, dynamic environment with strong organisational discipline and attention to detail.
Nice To Have:
- Project Management or Agile Certification (PMP, SAFe, Six Sigma).
- Technical degree in computer science, engineering, or related quantitative field.
Technical Onboarding & Engagement Manager employer: EngineersOfAI
At Algolia, we pride ourselves on fostering a dynamic and inclusive work culture that champions innovation and collaboration. As a Technical Onboarding & Engagement Manager, you will benefit from our commitment to employee growth through continuous learning opportunities and a supportive environment that values your contributions. Located in a vibrant tech hub, we offer competitive benefits and the chance to work with cutting-edge AI technologies, making Algolia an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Onboarding & Engagement Manager
✨Tip Number 1
Get to know the company inside out! Research Algolia's products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to Technical Engagement Management. Think about how your experience aligns with Algolia’s needs and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Technical Onboarding & Engagement Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Onboarding & Engagement Manager role. Highlight your experience with AI technologies and customer engagement management, as these are key for us at Algolia.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex projects and engaged with customers in the past.
Showcase Your Project Management Skills:Since project management is crucial for this position, be sure to mention any methodologies you’ve used, like Scrum or Kanban. We want to see how you’ve applied these in real-world scenarios.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at EngineersOfAI
✨Know Your Stuff
Make sure you have a solid understanding of Algolia’s product suite and the AI search landscape. Brush up on your knowledge of search technologies and be ready to discuss how they can be applied in real-world scenarios. This will show that you're not just familiar with the tech, but that you can also translate it into actionable insights for customers.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience with different project management methodologies like Scrum or Kanban. Have specific examples ready where you successfully managed complex projects, highlighting how you kept everything on track and met deadlines. This will demonstrate your operational rigor and ability to lead engagements effectively.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Think about how you would explain technical concepts to non-technical stakeholders. Good communication can set you apart, so consider doing mock interviews to refine your delivery.
✨Prepare for Problem-Solving Questions
Expect questions that assess your risk management skills and how you handle project challenges. Prepare examples of past situations where you identified risks and implemented contingency plans. This will showcase your proactive approach and ability to maintain project health under pressure.
