At a Glance
- Tasks: Drive operational strategies and tackle challenges in a dynamic, fast-paced environment.
- Company: Join a revolutionary fintech company transforming banking for everyone.
- Benefits: Competitive salary, performance incentives, and comprehensive benefits package.
- Other info: Opportunity to work with AI tools and collaborate across teams.
- Why this job: Make a real impact by solving problems and enhancing customer experiences.
- Qualifications: Experience in strategy consulting or similar roles is preferred.
The predicted salary is between 41300 - 52250 £ per year.
London | £41,300 - £52,250 + Incentive Awards tied to your performance + Benefits
Strategy & Transformation team
We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo.
We’re looking for an Operations Strategy Associate to team up directly with our Strategy & Commercial Lead. In this role you’ll be right in the thick of it, helping to solve and drive some of the highest priority challenges across our entire Operations organisation. This is a highly dynamic, broad role where you’ll pivot daily between big picture thinking and hands on execution. You will move fluidly between taking messy, ambiguous operational challenges, applying structured thinking, and building data-backed business cases.
As the organisational glue across the business, you will keep high priority projects moving forward through sharp coordination, while connecting the dots between different teams and communicating complex ideas with absolute clarity. You will also leverage AI tools and automation processes. Ultimately, you are someone who thrives on variety and action. One day you might be deep in data figuring out how to optimise a complex process, and the next, you'll be aligning multiple cross‑functional teams to launch a critical operational change.
You’ll play a key role by:
- Helping run the Operations Scaling Plan (transformation programme) and the main forums that support it, including preparing materials, tracking actions, surfacing risks and dependencies, and bringing clarity and structure to complex cross‑functional work.
- Working through important questions for Ops, such as how we scale support more efficiently, where Ops can create broader enterprise value, and how our operating model should evolve.
- Building business cases and recommendations for new ideas, changes and opportunities, from improving service models and simplifying journeys to exploring bigger product opportunities.
- Taking ownership of initiatives or problem statements end‑to‑end, whether that is an operational improvement we can implement quickly, a focused research project, or a bigger idea that needs shaping.
- Monitoring external trends, competitor approaches and wider industry developments that could shape how Operations evolves.
- Working across the wider team when needed, helping make sure what we learn from customer insight and experience is translated into clearer priorities, actions and recommendations.
- Staying close to the reality of the customer and COp experience to help spot problems early and ground the team’s work in what is actually happening.
- Utilising AI to support with automation of processes, removing the need for manual input.
We’d love to hear from you if:
- Prior experience as a Junior Strategy Consultant, Strategy Associate or equivalent.
Operations Strategy Associate (Customer Experience) employer: EngineersOfAI
At Monzo, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions innovation and collaboration. Located in the heart of London, our team enjoys competitive salaries, performance-based incentives, and a commitment to employee growth through diverse opportunities in a rapidly evolving financial landscape. Join us to be part of a mission-driven company that values problem-solving and customer-centric solutions, all while fostering a supportive environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Strategy Associate (Customer Experience)
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like EngineersOfAI. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Operations Strategy Associate (Customer Experience)
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to EngineersOfAI.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on EngineersOfAI's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at EngineersOfAI
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with EngineersOfAI.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at EngineersOfAI will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former EngineersOfAI employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
