At a Glance
- Tasks: Guide customers through financial challenges and implement strategic improvements.
- Company: Join a forward-thinking financial health team at Monzo.
- Benefits: Competitive salary, performance incentives, and comprehensive benefits package.
- Other info: Opportunity for growth and mentorship in a dynamic team environment.
- Why this job: Make a real difference in people's financial lives while developing your career.
- Qualifications: Experience in relationship management, collections strategies, and regulatory knowledge required.
The predicted salary is between 53100 - 71900 £ per year.
Location: London, Cardiff, or UK Remote. Salary: £53,100 - £71,900 (depending on experience) + incentive award tied to performance + benefits.
Our Financial Health team’s primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.
Responsibilities:
- Be there for our customers when they need us the most, guiding them and creating a pathway out of financial hardship.
- Drive Financial Health strategy improvements as an Individual Contributor (IC) while providing indirect leadership in our squad structure.
- Help deliver strategic changes that lead to good customer outcomes while protecting Monzo’s interests.
- Work with analysts, product managers, engineers, and operations staff across Monzo to implement proposed changes.
- Use qualitative and quantitative data sources to analyse the impact of recent changes and monitor overall portfolio performance.
- Support the growth and development of more junior team members.
- Work with external partners to ensure adherence to Monzo’s standards and good customer outcomes.
- Document and use data to ensure execution of our strategy aligns with expectations, governance, control, and monitoring.
Qualifications:
- Experience working with external partners, including relationship management and auditing.
- Experience in Collections and Recoveries strategies.
- Understanding of the regulatory landscape including CONC, SYSC, Consumer Duty, and the CCA (knowledge of equivalent EU regulatory frameworks is a plus).
- Leadership experience (directly or indirectly) with the ability to drive forward strategic projects.
- Ability to identify, articulate, and mitigate risks associated with strategic changes.
- Strong judgement with the capability to make trade-offs between what is desired and what is feasible.
- Proven ability to gain approval for proposed business changes.
- Highly resourceful and a self-starter; excels at researching, untangling, and mapping out unfamiliar regulatory frameworks or new operations.
We think you need these skills to ace Financial Health Strategy Manager
Relationship Management
Auditing
Collections and Recoveries Strategies
Regulatory Knowledge (CONC, SYSC, Consumer Duty, CCA)
Leadership Skills
Strategic Project Management
Risk Identification and Mitigation
