At a Glance
- Tasks: Lead customer advocacy initiatives and build strong merchant communities across Europe.
- Company: Join Adyen, a leading financial technology platform trusted by major brands.
- Benefits: Competitive salary, career growth opportunities, and a supportive work culture.
- Other info: Dynamic role with opportunities to influence industry standards and drive meaningful change.
- Why this job: Shape the future of commerce while amplifying the voice of our merchants.
- Qualifications: 5+ years in customer advocacy or related roles, with a deep understanding of the payments ecosystem.
The predicted salary is between 80000 - 100000 £ per year.
This is Adyen. Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.
As the Customer Advocacy Lead, Europe, you will be responsible for elevating both Adyen’s voice and the voice of our merchants across the payments ecosystem. This role sits at the intersection of customer engagement, industry influence, and thought leadership, ensuring that Adyen is not only delivering exceptional experiences but also shaping the future of commerce alongside its customers.
You will build and lead critical advocacy initiatives, including Customer Advisory Boards, executive engagement programs, and merchant communities. By embedding customers more directly into our product innovation lifecycle and amplifying their perspectives externally, you will help position Adyen as a trusted strategic partner and industry thought leader.
A key focus of this role is increasing the visibility of Adyen’s deep expertise, translating it into compelling narratives, actionable insights, and influential industry participation. You will leverage Adyen’s global merchant base and scale to proactively influence partners, industry bodies, and regulatory stakeholders, ensuring both Adyen and its customers have a strong voice in shaping the future of payments.
What you’ll do
- Customer Advocacy & Community Building
- Design, launch, and steward the Customer Advisory Board for strategic merchants across Europe
- Build and scale merchant communities and executive engagement programs to deepen relationships and foster peer collaboration
- Partner cross-functionally to drive adoption of community initiatives and embed advocacy into the customer lifecycle
- Integrate customer perspectives directly into internal & external decision-making and innovation processes
- Industry Influence & Advocacy
- Influence external stakeholders, including card networks and industry partners, by representing both Adyen and merchant perspectives
- Translate emerging industry trends, regulatory changes, and ecosystem developments into actionable insights for internal teams and customers
- Represent Adyen in key industry boards, forums, and working groups
- Amplify the merchant voice within these bodies to help shape industry standards and direction
- Proactively leverage Adyen’s scale and customer base to influence key partners and drive meaningful ecosystem change
- Thought Leadership & Brand Amplification
- Develop and publish high-impact thought leadership content that showcases Adyen’s expertise and merchant success
- Lead conference speaking strategy, including content development and preparation
- Partner with Marketing, PR, and Communications to amplify Adyen’s brand through media, events, and industry channels
- Collaborate on event strategy and prioritization to maximize customer and market impact
Who You Are
- 5+ years of experience in customer advocacy, customer marketing, product, strategy, partnerships, or related roles within B2B SaaS, fintech, risk or payments
- Proven track record building and scaling Customer Advisory Boards, executive engagement programs, and customer communities
- Experience engaging enterprise and strategic accounts, including influencing C-suite stakeholders
- Demonstrated ability to shape product strategy and roadmaps through customer insights and market feedback
- Deep understanding of the payments ecosystem and ability to translate industry trends into actionable insights
Customer Advocacy Lead, Europe employer: EngineersOfAI
Graphcore is an exceptional employer, offering a dynamic work environment where innovation thrives and every team member can contribute to groundbreaking advancements in AI technology. With a strong focus on employee growth, Graphcore provides ample opportunities for professional development and collaboration with industry experts, all while being part of the prestigious SoftBank Group. Located in a vibrant tech hub, employees enjoy a culture that values creativity, inclusivity, and the chance to make a significant impact in the rapidly evolving field of artificial intelligence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advocacy Lead, Europe
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EngineersOfAI. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EngineersOfAI before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advocacy Lead, Europe
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EngineersOfAI:Your cover letter is your chance to shine! Tell us why you want to work at EngineersOfAI specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EngineersOfAI!
How to prepare for a job interview at EngineersOfAI
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
