At a Glance
- Tasks: Lead data-driven transformations for public sector clients and drive measurable business impact.
- Company: Join a fast-growing tech company at the forefront of innovation.
- Benefits: Competitive salary, professional development, and opportunities to mentor others.
- Other info: Dynamic role with opportunities to influence industry innovations and customer success.
- Why this job: Be a trusted advisor to C-level executives and shape the future of their businesses.
- Qualifications: Proven experience in managing executive relationships and strong analytical skills.
The predicted salary is between 70000 - 90000 £ per year.
The Client Value Partner (Public Sector) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers within the Public Sector. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis.
The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform.
The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation. We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills.
Join us at the forefront of one of the fastest-growing tech companies worldwide and help guide our customers to become the next Lighthouse Celonis customers.
The work you’ll do:
- Accountable Program Lead & Engagement Manager
- Develop and maintain strong relationships with key stakeholders, including C-level internal / external executives, embedding Celonis into their strategic objectives.
- Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product & Engineering.
- Mentor customer on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
- Mentor and coach team members, providing guidance and support for their success, and offer feedback to managers on team performance.
- Driving Customer Value
- Responsible for the end-to-end customer value journey.
- Influence key customer stakeholders through executive communication, product knowledge, and industry/domain expertise.
- Work with senior stakeholders to establish the Celonis program roadmap and detailed value plans.
- Resolve customer escalations orchestrating internal teams efficiently and effectively in a timely manner.
- Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in solving business-critical problems.
- Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
- Community Builder and Customer Advocacy
- Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
- Act as the voice of the customer within the company, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.
- Drive customer presence and sponsorship at key Celonis and industry events, serving as a Celonis leader at conferences, webinars, and through published thought leadership.
Client Value Partner - Public Sector employer: EngineersOfAI
Celonis is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the fast-paced tech industry. As a Client Value Partner in the Public Sector, you will have access to extensive professional growth opportunities, mentoring from industry leaders, and the chance to make a significant impact on customer success while working alongside a diverse team of experts. Located at the forefront of data-driven business transformation, Celonis empowers its employees to drive meaningful change and develop strategic relationships with top-tier clients.
StudySmarter Expert Advice🤫
We think this is how you could land Client Value Partner - Public Sector
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the lookout for opportunities. Attend industry events, webinars, and conferences where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand how Celonis is transforming businesses in the public sector and be ready to discuss how your skills can contribute to that mission. We want to see your passion for driving customer value!
✨Tip Number 3
Don’t just wait for job openings to pop up! Be proactive and reach out directly to hiring managers or team leads at Celonis. Express your interest in the Client Value Partner role and share how you can help them achieve their goals.
✨Tip Number 4
Follow up after interviews with a thank-you note that highlights key points from your conversation. This shows your enthusiasm for the role and keeps you top of mind. Remember, we love candidates who take initiative!
We think you need these skills to ace Client Value Partner - Public Sector
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Client Value Partner role. Highlight your experience with C-level executives and any relevant public sector projects. We want to see how you can drive value and transformation!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about data-driven business transformation and how your skills align with our mission at Celonis. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your past roles, focus on measurable outcomes. Did you lead a project that increased efficiency or customer satisfaction? We love numbers and success stories, so make sure to include them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at EngineersOfAI
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the public sector clients that Celonis serves. Familiarise yourself with their challenges, goals, and how data-driven transformation can impact their operations. This will help you speak confidently about how you can add value as a Client Value Partner.
✨Showcase Your Executive Communication Skills
Since you'll be engaging with C-level executives, practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully influenced senior stakeholders in the past, and be ready to discuss how you would approach building relationships with key decision-makers.
✨Demonstrate Your Analytical Expertise
Be prepared to discuss your analytical skills and how they relate to driving customer value. Bring examples of how you've used data to inform decisions or strategies in previous roles, especially in the public sector. This will show that you can blend industry expertise with strong analytical capabilities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer engagement strategies. Think of specific situations where you've resolved escalations or driven successful outcomes for clients. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
