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For Companies At a Glance
- Tasks: Provide top-notch tech support and solve complex issues for a dynamic team.
- Company: Join EG, a leading investment manager with a collaborative and innovative culture.
- Benefits: Competitive salary, professional growth opportunities, and a fast-paced work environment.
- Other info: Opportunity to work with traders and executives in a high-performance setting.
- Why this job: Make a real impact in a mission-critical role while working with cutting-edge technology.
- Qualifications: 2+ years of IT support experience and strong problem-solving skills required.
The predicted salary is between 50000 - 70000 ÂŁ per year.
About EG
Engineers Gate (EG) is a leading investment manager founded in 2014 as a quantitative, computer-driven trading firm. Today, EG operates as a diversified, multi-strategy investment platform that combines systematic research with selective discretionary approaches. EG's multi-manager platform allows independent investment teams to pursue distinct strategies while benefiting from shared infrastructure, risk management, and operational support. The firm’s collaborative groups of researchers, engineers, and investment professionals deploy sophisticated statistical models, proprietary technology, and a centralized data platform to isolate and solve challenging problem sets in the global financial markets.
About The Role
We are seeking an End User Services Engineer to join our Information Technology team. In this role, you will be part of a global team responsible for ensuring reliable, secure, and high-performance technology operations across all business units. This role requires hands-on end-user support, proactive issue resolution, and ownership of IT systems that enable productivity at scale. You will support traders, executives, and research staff in a fast-paced, mission-critical environment.
The ideal candidate will have combined deep technical knowledge with outstanding communication and problem-solving skills, consistently delivering “white glove” service while improving systems and processes. This role is ideal for an engineer who thrives on solving complex problems, values precision and responsiveness, and wants to make a direct impact on mission-critical operations within a high-performance environment.
Key Responsibilities
- Deliver high-quality technical support to users across Windows, macOS, and mobile platforms (iOS).
- Provide prompt troubleshooting and resolution of hardware, software, network, and market data issues.
- Manage user onboarding/offboarding, permissions, and account administration.
- Support audio/visual systems and conferencing technologies (Zoom, Teams, Cisco).
- Assist with mobile device configuration and management through Intune or similar platforms.
- Support virtual desktop infrastructure (VDI) environments to enable secure and flexible remote access.
- Utilize an IT Service Management (ITSM) platform to log, track, and resolve support requests.
- Document solutions and maintain IT knowledge bases for recurring issues and procedures.
- Identify opportunities for automation and workflow improvement to enhance efficiency.
- Provide after-hours and weekend on-call coverage as part of a support rotation.
Qualifications
- 2+ years of IT support experience in the financial services industry.
- Bachelor's degree in computer science, Information Technology, or related field.
- Strong troubleshooting, communication, and prioritization skills.
- Experience supporting enterprise desktop environments, including Windows 11, and Office 365.
- Knowledge of identity and access management systems, user management, and security group administration.
- Experience with endpoint management, software deployment concepts, and packaging.
- Understanding of basic networking concepts (LAN/WAN, VPN, DNS, DHCP).
- Familiarity with cloud-based collaboration platforms (Microsoft 365, SharePoint, OneDrive).
- Working knowledge of AV setups and remote conferencing technologies (e.g. Zoom).
- Ability to work independently, manage priorities, and maintain attention to detail in a fast-paced environment.
- Comfortable interfacing directly with traders, executives, and analysts to provide professional, high-touch support.
What We Value
- Clear communication: You build trust through empathy, clarity, and accountability.
- Proactive mindset: You anticipate issues and improve systems before problems arise.
- Ownership: You take initiative and follow through until issue is resolved.
- Growth orientation: You stay curious, learn continuously, and adapt quickly to new tools and technologies.
End User Services Engineer in London employer: Engineers Gate
Contact Detail:
Engineers Gate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Services Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or projects that highlight your tech prowess, share them during interviews. It’s a great way to demonstrate your problem-solving abilities.
✨Tip Number 3
Prepare for those tricky questions! Research common interview scenarios for IT support roles and practice your responses. We want you to shine when it comes to showcasing your troubleshooting skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace End User Services Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End User Services Engineer role. Highlight your IT support experience, especially in financial services, and showcase your troubleshooting skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your proactive mindset and ownership can benefit our team. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills: In your application, don’t forget to mention your technical skills, especially with Windows, macOS, and any AV systems you've worked with. We’re looking for someone who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to showcase your skills. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Engineers Gate
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, macOS, and mobile platforms. Be ready to discuss troubleshooting methods for hardware and software issues, as well as your experience with tools like Intune and VDI environments.
✨Show Off Your Communication Skills
Since this role involves supporting traders and executives, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with non-technical users and how that made a difference in resolving their issues.
✨Demonstrate Proactive Problem-Solving
Prepare to share instances where you've anticipated problems before they arose and implemented solutions. Highlight any automation or workflow improvements you've introduced in previous roles to show your proactive mindset.
✨Emphasise Your Team Spirit
This position is part of a global team, so be ready to discuss how you collaborate with others. Share experiences where teamwork led to successful outcomes, especially in high-pressure situations, to showcase your ability to thrive in a fast-paced environment.