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- Tasks: Lead the digital volunteer management system for UEFA EURO 2028, enhancing volunteer experiences.
- Company: Join UK & Ireland 2028 Limited, the team behind a major international sporting event.
- Benefits: Competitive salary, 25 days holiday, pension, and private medical insurance.
- Other info: Dynamic role with travel across the UK & Ireland and opportunities for growth.
- Why this job: Be part of a landmark event and shape the future of volunteer engagement.
- Qualifications: Experience with digital systems and strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
Location: Wembley Stadium, London (with travel across the UK & Ireland)
Contract: Fixed-term | October 2026 - Summer 2028
About UK & Ireland 2028 Limited
UK & Ireland 2028 Limited is the local organising committee responsible for delivering UEFA EURO 2028 across the UK & Ireland. We work on behalf of the five Football Associations and in partnership with governments, host cities, stadiums and delivery partners to plan and deliver the tournament safely, inclusively and to world‑class standards.
About UEFA EURO 2028
UEFA EURO is one of the world’s largest sporting events. In 2028, it will be hosted across multiple cities in the UK & Ireland, requiring large‑scale coordination across transport, infrastructure, stadiums and public services. UEFA owns the tournament and sets requirements; UK & Ireland 2028 Limited is responsible for delivering it locally.
The Role
The EURO 2028 volunteer programme will have a digital focus throughout the end‑to‑end volunteer journey. This is a unique opportunity to define how technology enables the recruitment, engagement and experience of 13,000 volunteers across eight host cities and four nations. As Volunteer Systems Manager, you will play a central role in bringing this vision to life by designing and delivering the systems that sit at the heart of the programme. You’ll shape how the volunteer management system and mobile application are used, creating simple, effective and scalable solutions that work for both volunteers and delivery teams.
What you’ll be doing
- Lead the configuration and ongoing management of the volunteer management system (Rosterfy), ensuring it is set up to support all stages of the volunteer journey.
- Work closely with the Volunteer Management team to understand their needs and translate them into clear, effective system processes and workflows.
- Ensure the system setup balances event requirements with platform capabilities, making best use of available functionality.
- Identify and implement solutions to improve efficiency, reduce manual work and enhance the overall volunteer experience.
- Support integration with other event systems, working with ICT and external providers to ensure smooth data flow and compatibility.
- Provide clear guidance and support to the Volunteer Management team, helping them use the system effectively and confidently.
- Ensure data is managed accurately and securely across the volunteer lifecycle.
- Develop and deliver training, guidelines, webinars and onboarding sessions to ensure volunteer teams are confident using ICT systems.
- Ensure that all ICT milestones defined by the Volunteer Management team are monitored and delivered on time.
What we’re looking for
Essential experience and skills
- Strong understanding of how to use and configure digital systems to support large‑scale programmes or operations.
- Confident working with digital platforms and systems, with the ability to take ownership and drive improvements.
- Experience of establishing trusted relationships at all levels.
How you’ll succeed
- Adaptable – leads in complex environments.
- Catalyst – enables and motivates others.
- Critical Thinker – makes sound decisions.
- Inclusion – creates inclusive team environments.
- Performance Focus – drives results and standards.
- Positive Impact – shows resilience and solutions focus.
- Pride – sets and upholds standards.
- Relationship Manager – builds trusted partnerships.
These strengths may be assessed during application, assessment and interview.
Why apply?
We offer a competitive salary and benefits (including 25 days holiday, pension and private medical insurance), alongside the opportunity to be part of a landmark international sporting event.
Location & Working Pattern
Based at Wembley Stadium, with travel across the UK & Ireland as required.
- 2026: 3 days/week onsite
- 2027: 3-4 days/week onsite
- 2028: Full‑time onsite during tournament delivery
Application Process
- Application review.
- Online assessment (role dependent).
- Interview(s) – typically first stage via MS Teams and final stage in Wembley Stadium.
- Offer.
We aim to keep candidates informed throughout.
Everyone is welcome
We’re hiring for excellence through inclusion. We’re building a skilled, values‑led workforce that reflects the diversity of the UK and Ireland. We encourage applications from all backgrounds and don’t expect a traditional career path. All roles are subject to appropriate DBS checks.
Volunteer Systems Manager employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Systems Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those involved with volunteer programmes or large events. A friendly chat can lead to insider info and even job leads.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, be ready to discuss how your experience aligns with their needs. Tailor your pitch to highlight your digital systems expertise.
✨Tip Number 3
Be proactive! If you see an opportunity that excites you, don’t wait for the official application process. Reach out directly through our website and express your interest. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for the interview! Research the organisation and think about how you can contribute to the volunteer programme. Be ready to discuss how you can enhance the volunteer experience using technology.
We think you need these skills to ace Volunteer Systems Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Volunteer Systems Manager. We want to see how you can bring your unique flair to our team!
Showcase Your Digital Savvy: Since this role has a strong digital focus, don’t forget to mention any experience you have with digital systems or platforms. We’re looking for someone who can confidently navigate and improve these tools!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us keep track of all the amazing candidates like you!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Systems
Make sure you have a solid understanding of digital systems, especially Rosterfy. Familiarise yourself with its features and how it can enhance the volunteer experience. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Adaptability
Given the complex environment of a large-scale event like UEFA EURO 2028, be prepared to discuss examples of how you've adapted in challenging situations. Highlight your ability to lead and motivate others through change.
✨Build Relationships
Emphasise your experience in establishing trusted relationships at all levels. Be ready to share specific instances where you've successfully collaborated with teams or stakeholders to achieve common goals.
✨Prepare for Critical Thinking Questions
Expect questions that assess your critical thinking skills. Prepare to discuss how you've made sound decisions in past roles, particularly in high-pressure situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.