Ticketing Operations Coordinator

We have an exciting opportunity for a Ticketing Operations Coordinator to join our team at Wembley Stadium. In this role, you will work closely with the Ticketing Managers to support every aspect of ticketing for events at Wembley Stadium, as well as England's 'on the road' fixtures. FA Group Ticketing provides tailored services for a wide range of stakeholders, including The FA, external event owners and our Experiences by Wembley members. This is a fast-paced and varied position where no two days are the same. You will play an important part in ensuring our systems, processes and records are accurate, secure and delivered to the highest standard. Your work will directly contribute to the safety, smooth running and overall experience of our customers and event partners. Please note that we are expecting around 60 events next year and, particularly between May and August, there will be frequent evening and weekend work.

What you will be doing:

• Assisting in the creation of ticket inventories for upcoming events
• Helping to ensure that the ticketing policies of each event holder are followed
• Supporting the accurate configuration of the ticketing system for each event
• Coordinating ticketing arrangements for special customer groups
• Ensuring tickets are allocated, printed and dispatched securely, efficiently and on time, with accurate records maintained throughout
• Supporting the secure collection and accounting of revenue
• Delivering a highly efficient and customer-focused event day service, including ticket sales, box office collections and resolving customer enquiries
• Assisting with the preparation of accurate reports and analysis for event holders and FA management
• Providing excellent service to both customers and event owners
• Liaising with in-house teams and third-party service providers
• Carrying out any other duties that fall within the scope and responsibility of the role

Skills and experience you will bring:

• Strong experience in an administrative role
• A proven track record of delivering high-quality customer service
• Excellent communication skills
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• Confidence in processing information accurately under pressure
• A proactive approach, with the ability to take ownership and use initiative
• Enthusiasm and a collaborative team mindset
• A positive, helpful and professional attitude
• Excellent attention to detail
• Experience of working in a fast-changing environment and adapting quickly
• Proficiency in Microsoft Office

What's in it for you?

We are committed to ensuring everyone can flourish in their roles, to achieve this we have unique office spaces under the arch of the iconic Wembley National Stadium, which is the home of English football. We are also delighted to offer a world-class, Elite Performance Centre, St. George's Park in Staffordshire, an exceptional setting to develop and inspire high-performing England teams and leaders. We pride ourselves on offering a competitive salary as well as great opportunities to develop and grow in your role. In addition, we have a range of exciting benefits, some of which can be found below:

• Access to event day tickets at Wembley Stadium, alongside a host of regular internal events throughout the season, encouraging you to connect and learn with your colleagues and look after your mental health and well-being.
• Free, nutritious lunches at Wembley Stadium and St. George's Park.
• Free private medical cover.
• A contributory pension scheme.
• An additional 'Thank You' days leave, volunteering days as well as 25 days annual leave (based on a full-time, permanent contract).
• A hybrid working model which offers greater flexibility.

Currently, we are working within a hybrid working model whereby the expectation is to work from your contractual location for part of the week, and as and when required by the team. The remaining days can be worked remotely. We will continue to monitor this model, and it may be adjusted in future if deemed necessary. The contractual location of this role can be found on the FA Careers page. We are a diverse workplace, aspiring to represent football across the country. The Football Association actively promotes inclusion and diversity, encouraging you to be the best version of yourself at work. We welcome applications from everyone and are proud to be an equal opportunities employer. If you have any particular requirements in respect of the recruitment or interview process, please mention this during your application. As part of the FA's commitment to ensuring a safe environment for everyone in football, every employee will be required to complete a DBS check. The level of the check required will be based on the activity of the specific job role and in line with legislation and government guidance.