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For Companies At a Glance
- Tasks: Lead a team, manage shifts, and ensure excellent customer service in a fast-paced retail environment.
- Company: Join Tesco, a leading retailer dedicated to customer satisfaction and community support.
- Benefits: Enjoy flexible hours, career development, discounts, and wellbeing support.
- Why this job: Be part of a dynamic team that values individuality and offers growth opportunities.
- Qualifications: Strong customer service skills, effective communication, and the ability to motivate a team.
- Other info: Guaranteed minimum hours with flexible scheduling options available.
About the role
Availability Window
- Sun 05:45 - 14:45
- Tue 14:15 - 23:15
- Fri 14:15 - 23:15
Our Shift Leader rate of pay starts from £14.76 an hour; this increases to £15.97 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues a minimum of 16 guaranteed hours each week. If you'd prefer to work fewer hours (minimum 12), we have options for this too. We will schedule your shifts within your available times, with 3 weeks' notice.
Customers are at the heart of everything we do. As a Shift Leader, you'll support store operations, help customers, and lead a team to ensure smooth store performance. You'll face interesting challenges daily, overseeing the store from the shop floor, and striving to improve for customers, colleagues, and communities.
Responsibilities include:
- Work in a fast-paced retail environment with variety
- Manage duty shifts and coordinate team to maintain a clean, stocked store
- Assist customers and ensure excellent service
- Coach colleagues and provide feedback
- Support store safety and operational standards
- Monitor store performance and support improvements
- Lead by example and support team development
Requirements:
- Be a positive role model with excellent customer service skills
- Build strong relationships with colleagues
- Communicate effectively and take the lead in the absence of a manager
- Make good decisions and adapt to change
- Motivate and inspire your team
- Be curious and proactive in serving customers and communities
What’s in it for you?
- Variety in daily tasks and flexible hours
- Career development and training opportunities
- An inclusive workplace celebrating individuality
- Colleague benefits including holiday entitlement, discounts, wellbeing support, pension, and more
For more details, visit the Tesco careers page and explore our values, culture, and latest jobs. We also offer flexible working options and are committed to an inclusive, accessible recruitment process.
Tesco Shift Leader - Days - Liverpool Clayton Express employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Shift Leader - Days - Liverpool Clayton Express
✨Tip Number 1
Familiarise yourself with Tesco's values and culture. Understanding what the company stands for will help you align your responses during any interviews or discussions, showing that you're a good fit for their team.
✨Tip Number 2
Highlight your leadership skills in previous roles. As a Shift Leader, you'll need to motivate and inspire your team, so be ready to share specific examples of how you've successfully led a team or managed a project.
✨Tip Number 3
Prepare to discuss customer service scenarios. Since customers are at the heart of Tesco's operations, think of times when you've gone above and beyond for a customer, and be ready to share those stories.
✨Tip Number 4
Be proactive in demonstrating your adaptability. The role requires making good decisions and adapting to change, so come prepared with examples of how you've successfully navigated challenges in a fast-paced environment.
We think you need these skills to ace Tesco Shift Leader - Days - Liverpool Clayton Express
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Shift Leader position. Tailor your application to highlight relevant experiences that demonstrate your ability to manage shifts, lead a team, and provide excellent customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or leadership roles. Use specific examples to showcase how you've successfully managed teams, improved store performance, or enhanced customer satisfaction.
Showcase Your Skills: Make sure to mention key skills that align with the job requirements, such as communication, decision-making, and adaptability. Provide examples of how you've used these skills in past roles to motivate your team and handle challenges.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're passionate about working at Tesco. Mention how your values align with theirs and express your enthusiasm for contributing to the team and enhancing customer experiences.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Customer Service Skills
As a Shift Leader, customer service is key. Be prepared to share examples of how you've provided excellent service in the past and how you would handle challenging situations with customers.
✨Demonstrate Leadership Qualities
Highlight your experience in leading teams. Discuss how you've motivated colleagues, managed shifts, and ensured smooth operations. Use specific examples to illustrate your leadership style.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would handle various scenarios, such as managing a busy shift or resolving a conflict among team members.
✨Research Tesco's Values
Familiarise yourself with Tesco's values and culture. Show that you align with their commitment to customer service and community engagement by incorporating these values into your responses during the interview.
