At a Glance
- Tasks: Lead a dynamic team, ensuring smooth store operations and exceptional customer service.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% discounts, 20+ days holiday, and access to wellbeing services.
- Other info: Flexible working options available; we celebrate diversity and welcome all backgrounds.
- Why this job: Be part of an inclusive culture where your ideas matter and career growth is supported.
- Qualifications: Must be 18+, with strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
Employer: Tesco | Location: Norwich, United Kingdom | Salary: Competitive | Closing date: 29 May 2026
About the role
Availability windows: Thursday 05:00‑13:30, Friday 05:00‑12:00, Saturday 05:00‑13:30. Minimum 16 hours per week, 12‑hour roles available. Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Additional payments may apply.
Responsibilities
- Lead the team to deliver a great experience for customers in‑store.
- Work across all areas of the store and support colleagues on day‑to‑day operational queries.
- Build positive, inclusive relationships that help colleagues perform at their best.
- Confidently lead the store in the Manager’s absence.
- Make balanced, flexible decisions and adapt well to change.
- Coach colleagues, give feedback and role‑model great service.
- Stay curious and seek opportunities to serve our customers, communities, and planet a little better every day.
Qualifications
- Must be over 18 years old.
- Experience in a team‑lead or management role in a fast‑paced retail environment.
- Strong role‑model with a passion for delivering great service and ensuring customers’ needs are met.
- Build positive, long‑lasting relationships to create an inclusive, supportive team environment.
- Clear communicator, using a variety of methods to keep the team well‑informed.
- Natural leader who motivates and inspires the team to deliver outstanding results.
Benefits
- Holiday: starting at 20 days plus a personal day, rising to 22 days after 12 months (plus Bank Holidays).
- Flexible working available from day one.
- 10 % off with your Colleague Clubcard, rising to 15 % on pay.
- Free wellbeing services to support your mind, body and life.
- Life cover worth five times your pay.
- Award‑winning pension with matching contributions up to 7.5 %.
- Uniform provided, plus policies to support you through life's key moments.
About Us
Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably. We’re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves – Everyone’s Welcome. We are also a Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process.
Accessibility support: https://www.tesco-careers.com/accessibility/
Tesco Shift Leader - Days - Earlham Rd Express in Norwich employer: ENGINEERINGUK
Tesco is an exceptional employer that prioritises the growth and wellbeing of its employees, offering flexible working hours and a supportive environment where every voice is valued. With a commitment to ongoing development through award-winning training and a culture that celebrates diversity, Tesco provides a rewarding career path for those looking to make a meaningful impact in retail. Located at Earlham Rd Express, you'll be part of a dynamic team dedicated to delivering excellent customer service while enjoying a range of benefits designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Shift Leader - Days - Earlham Rd Express in Norwich
✨Tip Number 1
Familiarise yourself with Tesco's values and culture. Understanding their commitment to customer service and community involvement will help you align your responses during the interview, showcasing how you can contribute to their mission.
✨Tip Number 2
Prepare to discuss your leadership style and experiences. As a Shift Leader, you'll need to demonstrate your ability to motivate and support your team, so think of specific examples where you've successfully led a group or improved team performance.
✨Tip Number 3
Be ready to talk about your problem-solving skills. In a fast-paced retail environment, challenges arise frequently, so having examples of how you've effectively handled difficult situations will show that you're equipped for the role.
✨Tip Number 4
Show your enthusiasm for customer service. Since customers are at the heart of Tesco's operations, expressing your passion for providing excellent service and your understanding of its importance will make you stand out as a candidate.
We think you need these skills to ace Tesco Shift Leader - Days - Earlham Rd Express in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that align with the Shift Leader role at Tesco. Focus on your leadership abilities, customer service experience, and any previous roles in retail.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for retail and your understanding of Tesco's values. Mention specific examples of how you've successfully led teams or improved customer experiences in past roles.
Highlight Flexibility:Since Tesco values flexibility in working hours, emphasise your availability and willingness to adapt to different shift patterns. This shows you are a good fit for their dynamic work environment.
Showcase Communication Skills:As a Shift Leader, effective communication is key. Provide examples in your application of how you've successfully communicated with team members and customers, ensuring everyone is informed and engaged.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Leadership Skills
As a Shift Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. This will show that you're ready to take on the responsibilities of the role.
✨Understand Tesco's Values
Familiarise yourself with Tesco's core values and mission. Be ready to discuss how you align with their commitment to customer service, community involvement, and sustainability. This will help you connect with the interviewers and show that you're a good fit for their culture.
✨Prepare for Customer Service Scenarios
Since customer satisfaction is at the heart of Tesco's operations, think of specific situations where you've provided excellent customer service. Be prepared to discuss how you would handle difficult customers or improve service in the store.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role, team dynamics, or Tesco's future plans. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
