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- Tasks: Serve customers with passion, manage store operations, and participate in community events.
- Company: Tesco aims to be every customer's favourite shopping choice, committed to sustainability and community.
- Benefits: Enjoy flexible hours, 10% discounts, 20+ days holiday, and access to wellbeing services.
- Why this job: Join a diverse team, learn new skills, and make a positive impact in your community.
- Qualifications: A passion for customer service and the ability to work well in a team.
- Other info: Flexible working options available; everyone is welcome at Tesco.
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Sector: Retail and Wholesale
Contract Type: Permanent
Hours: Full Time
About the role
Availability Window:
- Sun: 05:30 - 14:00
- Mon: 05:30 - 14:00
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Being passionate and knowledgeable about the products and services within my store.
- Working across the store in our service, picking and replenishment areas where required.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Making decisions that are right for customers, delivering routines in store that meet the needs of customers at the right time.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Being knowledgeable about your store’s performance, understanding the part you play and what we need to do together to drive service and sales, reduce waste and shrink and deliver profit.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being myself, living our values, making everyone feel welcome and always following our policies.
- At times, you may be required to accept deliveries into the store.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
- To take the initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
- Be at work on time, well presented and ready to be a brand ambassador.
What’s in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Tesco Colleague - Redditch Extra employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Redditch Extra
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. When you understand what they stand for, you can better demonstrate how your personal values align with theirs during any interviews or discussions.
✨Tip Number 2
Engage with Tesco's social media platforms and community events. This not only shows your enthusiasm for the brand but also helps you network with current employees who might provide insights or tips about the role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you went above and beyond for a customer, as this will highlight your passion for delivering great service.
✨Tip Number 4
Be ready to showcase your teamwork skills. Since the role involves working closely with colleagues, think of instances where you contributed to a team’s success and how you fostered a positive work environment.
We think you need these skills to ace Tesco Colleague - Redditch Extra
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Tesco Colleague position. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and teamwork. Use specific examples from your past experiences to demonstrate how you embody the qualities Tesco values, such as initiative and rapport-building.
Highlight Relevant Experience: Make sure to include any previous retail or customer service experience in your CV. Emphasise your ability to work in a team, handle products with care, and deliver excellent service, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Tesco's values.
✨Demonstrate Team Spirit
Since teamwork is crucial in a retail environment, be prepared to discuss how you work well with others. Highlight any experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Know the Products
Familiarise yourself with some of the products and services offered at Tesco. Showing that you have done your homework will demonstrate your commitment to the role and your ability to serve customers effectively.
✨Be Yourself
Tesco values authenticity and diversity, so don’t hesitate to be yourself during the interview. Share your unique experiences and perspectives, as this will help you connect with the interviewers and show that you would fit into their inclusive culture.
