At a Glance
- Tasks: Help customers with their shopping experience and maintain store standards.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 20+ days holiday, discounts, and wellbeing services.
- Other info: Uniform provided and opportunities for career progression.
- Why this job: Be part of a diverse team, learn new skills, and enjoy a fun work environment.
- Qualifications: Passion for customer service and technology; ability to adapt in a fast-paced setting.
About the role
Availability Window
- Days From time To time
- Sun 13:00:00 18:00:00
- Wed 11:00:00 19:00:00
- Sat 09:00:00 17:00:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 16 guaranteed hours each week, but if you'd like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we'd like you to be available to work - the availability windows. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You'll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for:
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast-paced ever-changing environment.
- A passion for the latest technology.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What's in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
Tesco Colleague - Phone Shops - Springhill 2 in Bangor employer: ENGINEERINGUK
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture where every colleague is valued. With flexible working options, competitive pay starting at £12.87 per hour, and a range of benefits including generous holiday allowances and wellbeing services, we empower our team members to thrive both personally and professionally. Join us in Springhill 2, where you can enjoy a dynamic environment, build lasting relationships, and contribute to our mission of serving customers and communities better every day.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Springhill 2 in Bangor
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Be prepared to discuss your availability openly. Since the role requires specific time slots, showing flexibility and a willingness to adapt can make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience in retail or customer service. Even if it's not directly related, showcasing your ability to work in fast-paced environments can set you apart from other applicants.
✨Tip Number 4
Demonstrate your passion for technology during your interactions. Since the role involves working in a phone shop, expressing enthusiasm for the latest gadgets can resonate well with the hiring team.
We think you need these skills to ace Tesco Colleague - Phone Shops - Springhill 2 in Bangor
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Tesco Colleague position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Highlight Customer Service Skills:Since this role focuses on delivering great customer service, make sure to emphasise any previous experience you have in customer-facing roles. Use specific examples to demonstrate your ability to engage with customers and provide excellent service.
Show Flexibility:Mention your availability clearly in your application. Tesco values flexibility, so if you can work within their specified hours or have a willingness to adapt, be sure to include that information.
Craft a Strong Cover Letter:Write a compelling cover letter that reflects your passion for the role and the company. Discuss why you want to work at Tesco and how you can contribute to their vision of serving customers better every day.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive shopping experience.
✨Demonstrate Flexibility
Since Tesco values flexibility, be prepared to discuss your availability and how you can adapt to changing schedules. Highlight any previous experiences where you successfully managed varying work hours or responsibilities.
✨Emphasise Team Spirit
Talk about your ability to work well in a team and build relationships with colleagues. Share stories that showcase your collaborative spirit and how you contribute to a positive team environment.
✨Be Ready to Discuss Technology
As a Phone Shop colleague, having a passion for the latest technology is key. Be prepared to discuss your familiarity with tech products and how you stay updated on trends, as this will show your commitment to the role.
