At a Glance
- Tasks: Join our team to deliver exceptional customer service and maintain store standards.
- Company: Tesco is a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy 20+ days holiday, flexible working, discounts, and wellbeing support.
- Other info: Flexible hours available; we welcome conversations about your availability.
- Why this job: Be part of a dynamic team that values diversity and fosters a fun work environment.
- Qualifications: Passion for service, adaptability in fast-paced settings, and a team spirit are essential.
The predicted salary is between 26700 - 30000 £ per year.
Sector: Retail and Wholesale
Contract Type: Permanent
Hours: Full Time
Availability Window:
- Sun: 11:00 - 15:00
- Mon: 11:00 - 15:00
- Tue: 09:00 - 13:00
- Thu: 11:00 - 14:00
- Fri: 11:00 - 15:00
- Sat: 09:00 - 15:00
Our Phone Shop colleague rate of pay starts from £12.87 an hour; this increases to £14.08 for stores inside the M25. Additional payments may also apply depending on location.
It's our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you'll have 3 weeks' notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you're available to work match closely but not exactly to the times we are advertising, we'd still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It's a committed role, full of everyday challenges, but that's one of the things that makes it so exciting.
Responsibilities
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department, role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what's right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence in your department.
- Supporting your manager to control costs in your department and deliver budgets, maintaining stock record accuracy and being prepared for stock control routines.
Requirements
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Ability to adapt to working in a fast-paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
What's in it for You?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at payday weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life's moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome.
We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process.
Please Note
Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Tesco Colleague - Phone Shops - Shrewsbury Extra employer: ENGINEERINGUK
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every colleague. With competitive pay starting at £12.87 per hour, flexible working options, and a range of benefits including generous holiday allowances and exclusive discounts, we ensure our team members feel valued and empowered to grow in their careers. Located in Shrewsbury, our Phone Shop colleagues enjoy a dynamic environment where customer service is at the heart of everything we do, making each day rewarding and full of opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Phone Shops - Shrewsbury Extra
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service approach. Understanding their commitment to customer satisfaction will help you align your responses during any interviews or discussions.
✨Tip Number 2
Be prepared to discuss your previous experiences in retail or customer service. Think of specific examples where you delivered excellent service or handled challenging situations, as this will demonstrate your suitability for the role.
✨Tip Number 3
Show enthusiasm for the role by researching Tesco Mobile and its offerings. Being knowledgeable about the products and services can set you apart and show your genuine interest in working for Tesco.
✨Tip Number 4
Network with current or former Tesco employees if possible. They can provide insights into the company culture and what it takes to succeed in the role, which can be invaluable during your application process.
We think you need these skills to ace Tesco Colleague - Phone Shops - Shrewsbury Extra
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you delivered great service or worked in a fast-paced environment, as these are key for the Tesco Colleague position.
Craft a Strong Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to adapt to changing environments. Mention specific examples of how you've successfully engaged with customers in the past.
Highlight Flexibility:Since Tesco values flexibility, be sure to mention your availability and willingness to work varied hours. If your schedule aligns closely with their requirements, make that clear in your application.
Show Enthusiasm:In your application, convey your enthusiasm for the role and the company. Use positive language to express your excitement about the opportunity to contribute to Tesco's mission of serving customers and communities better.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating a positive shopping experience.
✨Demonstrate Flexibility
Since Tesco values flexibility, be prepared to discuss your availability and how you can adapt to the varied hours required for the role. Highlight any previous experiences where you've successfully adjusted to changing schedules.
✨Emphasise Team Spirit
Talk about your ability to work well in a team and build relationships with colleagues. Share stories that showcase your collaborative spirit and how you celebrate team successes, as this is important for creating a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing stock control. Think of relevant examples from your past experiences that demonstrate your problem-solving skills and commitment to compliance.
