At a Glance
- Tasks: Assist customers at the service desk, handle complaints, and ensure a great shopping experience.
- Company: Join Tesco, a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy flexible hours, 10% off shopping, 20+ days holiday, and access to wellbeing services.
- Other info: Flexible working options available; we celebrate diversity and inclusion.
- Why this job: Be part of a diverse team, learn new skills, and make a positive impact every day.
- Qualifications: Must be over 18 with a passion for customer service and teamwork.
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About the role
Availability Window:
- Tue 15:30:00 - 21:00:00
- Thu 15:30:00 - 21:00:00
- Sat 07:30:00 - 14:00:00
Our Tesco Colleague rate of pay starts from £12.45 an hour; this increases to £13.66 for stores within the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you.
The table shows the periods of time in the week we’d like you to be available to work — the availability windows. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
PLEASE NOTE YOU MUST BE OVER 18 TO APPLY FOR THIS ROLE.
You will be responsible for:
- Knowing your customers and serving them with passion and pride; giving great natural service.
- Being passionate and knowledgeable about the products and services within my store.
- Putting into practice the training you have received, so we all work safely, effectively and serve our customers brilliantly.
- Dealing with customer complaints and feedback in a professional manner, always sending customers home happy.
- Accurately recording any customer details and treating this information confidentially.
- Carrying out safe & legal checks on the desk that you are trained for, reporting any next steps to the Shift Leader/Team Manager.
- Recording and disposing of waste in a responsible manner, including following food waste and recycling routines.
- Accurately recording and processing returned items from customers.
- Signing in visitors, ensuring they are aware of the health, safety and fire procedures for the store.
- Controlling keys that may be stored at the desk correctly.
- Liaising with Shift Leaders, Managers and Security, communicating clearly.
- Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
- Working across the store in our service, picking and replenishment areas where required.
- Handling products with care to maintain quality and ensure they reach customers in the best condition.
- Being yourself, living our values, making everyone feel welcome and always following our policies.
You will need:
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The ability to build rapport with customers, meaning they leave the store having experienced a great shopping trip.
- To take the initiative and make decisions that are right for our customers.
- Work well within a team and communicate openly with others.
- Build relationships with colleagues to create a team spirit, having fun and celebrating success.
- Be at work on time, well presented and ready to be a brand ambassador.
What’s in it for you?
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Tesco Colleague - Customer Service Desk - Edinburgh Leith employer: ENGINEERINGUK
At Tesco, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Edinburgh Leith. Our colleagues enjoy competitive pay starting at £12.45 per hour, flexible working options, and a comprehensive benefits package that includes generous holiday entitlement, wellbeing services, and opportunities for career progression. Join us to be part of a diverse team where your contributions are valued, and you can truly make a difference in the lives of our customers and community.
StudySmarter Expert Advice🤫
We think this is how you could land Tesco Colleague - Customer Service Desk - Edinburgh Leith
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Be prepared to discuss your previous customer service experiences. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your passion for delivering great service.
✨Tip Number 3
Show your flexibility in working hours. Since the role requires availability during specific times, be ready to express your willingness to adapt your schedule to meet Tesco's needs.
✨Tip Number 4
Engage with Tesco's community initiatives. Mentioning any involvement in local events or charity work can highlight your commitment to the community, which aligns with Tesco's core purpose.
We think you need these skills to ace Tesco Colleague - Customer Service Desk - Edinburgh Leith
Some tips for your application 🫡
Understand the Role:Read through the job description carefully to understand the responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with what Tesco is looking for in a Customer Service Desk colleague.
Craft a Strong CV:Make sure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points for clarity and include specific examples of how you've delivered great service in the past.
Write a Compelling Cover Letter:In your cover letter, express your passion for customer service and your enthusiasm for working at Tesco. Mention any specific experiences that demonstrate your ability to handle customer complaints and build rapport with customers.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer service during the interview. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with Tesco's values.
✨Demonstrate Team Spirit
Since teamwork is crucial in a retail environment, be prepared to discuss how you work well with others. Highlight any experiences where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing a complaint. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Know Tesco's Values
Familiarise yourself with Tesco's core values and mission statement. During the interview, reference these values to show that you understand the company's culture and are committed to contributing positively to it.
