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For Companies At a Glance
- Tasks: Support and maintain critical infrastructure, ensuring systems run smoothly 24/7.
- Company: Join Telent, a leading tech company transforming the UK's digital landscape.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on shopping and entertainment.
- Why this job: Make a real impact while developing your IT skills in a dynamic team environment.
- Qualifications: Ideal for proactive individuals with a passion for IT support and problem-solving.
- Other info: Great career growth opportunities in a diverse and inclusive culture.
The predicted salary is between 30000 - 42000 £ per year.
Overview
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JOB DESCRIPTION
Technical Support Engineer – Warwick
Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join – to innovate and develop networks and systems for millions. The work is involved, but the reward is great – our work makes an impact! Help build and keep the nation\’s critical infrastructure connected and protected 24/7.
What you\’ll do
- Configuration and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation.
- Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK.
- Proactively monitor the availability, performance, and security of TPCMS as part of a 24×7 team.
- Address TPCMS issues either by resolving the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution.
- Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer.
- Ensure all Service Level Agreement targets are exceeded.
- Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates.
Who you are
This role would be ideal for an organized, proactive and diligent 1st Line Support Engineer. This is a great opportunity for someone looking to grow in the field of IT support! The 1st Line Support Engineer role would suit someone who enjoys solution-finding and thrives in a team environment. Given the 12-hour shift rotation and the nature of the team, it\’s clear that adaptability and strong communication credentials will be key in this position. It would be a perfect fit for someone eager to develop their technical experiences while contributing to the team\’s success.
Key Requirements
- Vendor certification of the following would be beneficial: VMware, MS Windows System Support, Cisco knowledge – LAN / WAN, Juniper, IP Trade.
- McAfee SIEM Security – Security Information Events Management knowledge
- IT / ICT further education
What we offer
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our on-going commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
Learn more about Telent
Click here for Telent Video!
About Telent
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UK\’s critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you\’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You\’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
Brilliance brought together.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed
Visit this company’s hub to learn about their values, culture, and latest jobs.
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Technical Support Engineer employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Telent on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common technical support scenarios and brush up on your Cisco and Juniper knowledge. Being able to demonstrate your problem-solving skills will set you apart!
✨Tip Number 3
Show off your adaptability! During interviews, share examples of how you've thrived in fast-paced environments or tackled unexpected challenges. This role is all about being proactive and flexible, so let that shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining a team that values your growth and contributions.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Show Your Technical Skills: When you're writing your application, make sure to highlight your technical skills and any relevant certifications. We want to see how your experience aligns with the role of a Technical Support Engineer, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention specific technologies like Cisco or Juniper that you’ve worked with. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate straightforwardness, especially when it comes to technical roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco, Juniper, and other relevant technologies. Be ready to discuss your experience with datacentre equipment and how you've tackled technical issues in the past.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved technical problems or improved processes in previous roles. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for a Technical Support Engineer.
✨Communicate Clearly and Confidently
Since strong communication is key in this role, practice explaining complex technical concepts in simple terms. This will help you connect with the interviewers and show that you can effectively support customers and team members.
✨Emphasise Your Team Spirit
Highlight your experience working in teams and how you contribute to a collaborative environment. Mention any instances where you've supported colleagues or engaged in continuous improvement initiatives, as this aligns with the company's values.
