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For Companies At a Glance
- Tasks: Help customers maximize their use of AWS cloud technology and provide technical guidance.
- Company: Join Amazon, a leader in cloud services and customer-centric innovation.
- Benefits: Gain mentorship, AWS certifications, and work with talented cloud technologists.
- Why this job: Make a direct impact on iconic businesses while developing your technical and leadership skills.
- Qualifications: Experience in technical roles; understanding of cloud services and operational parameters required.
- Other info: Diverse workforce valued; opportunities for growth in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Technical Account Manager (UK), Enterprise Support – TMEGS
DESCRIPTION
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility, scalability, and reliability.
*The Role*
As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. This includes a range of products including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT and many more. Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups building their business from scratch to large enterprises undergoing significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Key job responsibilities:
- Build solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively find opportunities for customers to gain additional value from AWS.
- Provide detailed reviews of service disruptions, monthly & quarterly metrics, detailed pre-launch planning.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops, brown bag sessions, etc.
BASIC QUALIFICATIONS
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
- Understand operational parameters and troubleshooting for a combination of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
- Customer obsessed.
PREFERRED QUALIFICATIONS
- Professional experience with cloud offerings such as AWS, Azure, Google Cloud Platform, etc.
- Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.
- Previous experience as a Software Engineer, Developer, DevOps Engineer, etc.
- Understanding of DevOps practices and tools including Continuous Integration / Deployment, Puppet, Docker, Kubernetes, Chef is a plus.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.#J-18808-Ljbffr
Technical Account Manager (UK), Enterprise Support - TMEGS employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager (UK), Enterprise Support - TMEGS
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding products like EC2, S3, and Lambda will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Technical Account Managers at AWS. They can provide insights into the role and share tips on how to excel in the position, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed customer relationships or technical challenges. This will showcase your problem-solving skills and customer obsession, which are key for this role.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and DevOps practices. Being knowledgeable about industry developments will help you stand out as a candidate who is proactive and engaged in the field.
We think you need these skills to ace Technical Account Manager (UK), Enterprise Support - TMEGS
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in similar roles such as Technical Account Manager, Consultant, or Cloud Architect. Be specific about your achievements and how they relate to AWS services and customer engagement.
Showcase Technical Skills: Make sure to include any technical skills that are relevant to the role, such as knowledge of cloud platforms (AWS, Azure, Google Cloud), programming languages, and DevOps practices. This will demonstrate your capability to handle the technical aspects of the job.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for customer success and cloud technology. Use this opportunity to explain why you want to work at Amazon and how you can contribute to their mission of being earth's most customer-centric company.
How to prepare for a job interview at ENGINEERINGUK
✨Understand AWS Services
Make sure you have a solid understanding of AWS services like EC2, S3, and Lambda. Be prepared to discuss how these services can solve customer problems and enhance their operations.
✨Showcase Your Customer-Centric Approach
Demonstrate your ability to build trusting relationships with customers. Share examples of how you've understood customer needs and provided tailored solutions in previous roles.
✨Prepare for Technical Discussions
Be ready to engage in technical discussions about architecture and risk management. Brush up on your troubleshooting skills and be prepared to discuss operational parameters relevant to cloud environments.
✨Highlight Your Collaboration Skills
Discuss your experience working with cross-functional teams, including developers and executives. Emphasize your ability to communicate complex technical concepts clearly to diverse audiences.
