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For Companies At a Glance
- Tasks: Help customers maximize their AWS experience by providing technical guidance and building solutions.
- Company: Join Amazon, a leader in cloud technology and innovation, empowering businesses worldwide.
- Benefits: Enjoy a permanent full-time role with opportunities for growth and collaboration.
- Why this job: Be a trusted advisor, solve real-world problems, and work with iconic businesses on their cloud journey.
- Qualifications: Experience in operational troubleshooting and technical engineering; AWS knowledge is a plus.
- Other info: Diversity is valued here; we believe it drives our success.
The predicted salary is between 43200 - 72000 £ per year.
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Technical Account Manager, ES – EMEA-SMB
Sector: Sales and Business Development
Role: Manager
Contract Type: Permanent
Hours: Full Time
DESCRIPTION
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
Key job responsibilities:
- You’ll build solutions, provide technical guidance, and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops and other enablement sessions.
BASIC QUALIFICATIONS
– Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
– Experience in technical engineering.
PREFERRED QUALIFICATIONS
– Experience with AWS services or other cloud offerings.
– Experience in internal enterprise or external customer-facing environment as a technical lead.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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Technical Account Manager, ES - EMEA-SMB employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, ES - EMEA-SMB
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding the technical aspects of AWS will not only help you in discussions with potential customers but also demonstrate your expertise during interviews.
✨Tip Number 2
Build a strong network within the cloud computing community. Attend industry events, webinars, and meetups to connect with professionals who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved technical challenges. Being able to articulate your problem-solving skills and how you've added value to previous clients will set you apart.
✨Tip Number 4
Showcase your customer obsession by sharing examples of how you've gone above and beyond to meet client needs. This aligns perfectly with our values at StudySmarter and will resonate well during the interview process.
We think you need these skills to ace Technical Account Manager, ES - EMEA-SMB
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of a Technical Account Manager at AWS. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Technical Skills: In your CV and cover letter, emphasize your experience with operational parameters and troubleshooting in areas like compute, storage, networking, and AWS services. Provide specific examples of how you've successfully managed technical challenges.
Showcase Customer Engagement: Demonstrate your ability to build trusting relationships with customers. Include examples of how you've understood customer needs and provided strategic guidance in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarizes your qualifications but also expresses your passion for cloud technology and your commitment to helping customers achieve their goals with AWS.
How to prepare for a job interview at ENGINEERINGUK
✨Understand AWS Services
Make sure you have a solid understanding of AWS services and how they can be applied to solve customer problems. Be prepared to discuss specific examples of how you've used these services in past roles.
✨Showcase Your Technical Acumen
Highlight your experience with operational parameters and troubleshooting in areas like compute, storage, and networking. Be ready to explain complex technical concepts in a way that is accessible to non-technical stakeholders.
✨Build Relationships
Demonstrate your ability to build trusting relationships with customers. Share examples of how you've understood and addressed their business needs and technical challenges in previous positions.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you had to drive technical discussions or manage risks, and be ready to share those stories.
