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For Companies At a Glance
- Tasks: Be a trusted advisor and architect for AWS cloud operations, helping customers maximize their cloud value.
- Company: Join Amazon, the world's most customer-centric company, leading in cloud technology with AWS.
- Benefits: Gain mentorship, AWS certifications, and develop your technical and leadership skills in a dynamic environment.
- Why this job: Work with talented technologists, solve real-world problems, and make a direct impact on customer success.
- Qualifications: Experience in technical roles; understanding of cloud services and ability to communicate effectively.
- Other info: Diverse workforce valued; opportunities for growth in a fast-paced, innovative setting.
The predicted salary is between 43200 - 72000 £ per year.
Technical Account Manager, ES – EMEA-ISV
DESCRIPTION
At Amazon, our vision is to be earth’s most customer-centric company. In 2006, we launched Amazon Web Services, giving customers access to the same cloud technology we built to serve millions of shoppers on Amazon.com. Amazon Web Services (AWS) is a secure cloud services platform, offering computing power, database storage, content delivery, and other functionality to help businesses scale and grow.
The Role
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor, you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
As we continue to rapidly expand in EMEA, you’ll have plenty of opportunities to develop your technical, consulting, and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Key job responsibilities
Responsibilities include:
- Building solutions, providing technical guidance, and advocating for the customer.
- Ensuring AWS environments remain operationally healthy whilst reducing cost and complexity.
- Developing trusting relationships with customers, understanding their business needs and technical challenges.
- Driving technical discussions regarding incidents, trade-offs, and risk management.
- Consulting with a range of partners from developers through to C-suite executives.
- Collaborating with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- Proactively finding opportunities for customers to gain additional value from AWS.
- Providing detailed reviews of service disruptions, monthly & quarterly metrics, and detailed pre-launch planning.
- Solving a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplifting customer capabilities by running workshops, brown bag sessions, etc.
BASIC QUALIFICATIONS
- Experience in a similar role as a Technical Account Manager, Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, etc.
- Understanding operational parameters and troubleshooting for 2 or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development.
- Internal enterprise or external customer-facing experience with the ability to clearly articulate to small and large audiences.
- Ability to juggle tasks and projects in a fast-paced environment.
- Customer obsessed.
PREFERRED QUALIFICATIONS
- Experience with AWS services or other cloud offerings.
- Experience in an internal enterprise or external customer-facing environment as a technical lead.
- Programming or scripting skills with a combination of Java, Python, Perl, Ruby, C#, and/or PHP a plus but not a requirement.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. #J-18808-Ljbffr
Technical Account Manager, ES - EMEA-ISV employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, ES - EMEA-ISV
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding how services like EC2, S3, and Lambda work will help you engage in meaningful conversations with potential customers and demonstrate your expertise.
✨Tip Number 2
Network with current AWS Technical Account Managers or professionals in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which can help you tailor your approach during interviews.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully navigated technical challenges in previous roles. This will highlight your ability to manage incidents and drive customer satisfaction.
✨Tip Number 4
Stay updated on the latest trends in cloud technology and AWS offerings. Being knowledgeable about new features and services will position you as a proactive advisor who can add value to customers' cloud strategies.
We think you need these skills to ace Technical Account Manager, ES - EMEA-ISV
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Technical Account Manager or in similar roles. Focus on your technical skills, especially with AWS services, and any customer-facing experience you have.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cloud technology and how you can help customers maximize their use of AWS. Mention specific experiences where you've successfully solved technical challenges for clients.
Showcase Your Technical Skills: Clearly outline your understanding of operational parameters and troubleshooting in areas like Compute, Storage, and Networking. If you have programming or scripting skills, be sure to mention them as well.
Demonstrate Customer Obsession: Provide examples in your application that illustrate your customer-centric approach. Highlight instances where you've built strong relationships with clients and helped them achieve their goals using technology.
How to prepare for a job interview at ENGINEERINGUK
✨Understand AWS Services
Make sure you have a solid understanding of AWS services like EC2, S3, and RDS. Be prepared to discuss how these services can solve customer problems and enhance their operations.
✨Showcase Your Customer-Centric Approach
Demonstrate your ability to build trusting relationships with customers. Share examples of how you've successfully understood and addressed customer needs in previous roles.
✨Prepare for Technical Discussions
Be ready to engage in technical discussions about incidents and risk management. Brush up on troubleshooting techniques and be prepared to explain how you would handle various technical challenges.
✨Highlight Your Problem-Solving Skills
Discuss specific instances where you've solved complex problems or improved processes. This will show your capability to uplift customer capabilities and drive value from AWS.
