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- Tasks: As a Technical Account Manager, you'll guide customers in maximizing AWS services and maintaining operational health.
- Company: Join AWS, a leader in cloud technology, driving innovation for businesses of all sizes.
- Benefits: Enjoy mentorship opportunities, AWS certifications, and a supportive team environment focused on your growth.
- Why this job: Be a trusted advisor, solve real-world problems, and transform businesses through cloud computing.
- Qualifications: Experience in technical engineering and troubleshooting across various operational parameters is required.
- Other info: Diverse workforce valued; we celebrate knowledge-sharing and mentorship within our team.
The predicted salary is between 36000 - 60000 £ per year.
Technical Account Manager, Enterprise Support – UK PS
DESCRIPTION
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
An AWS Technical Account Manager is a trusted advisor and cloud operations architect for our Enterprise Support customers. As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.
As we continue to expand, you’ll have plenty of opportunities to develop your technical, consulting and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and gain AWS certifications.
Do you want to be part of history and transform businesses through cloud computing adoption? We would love to hear from you.
Key job responsibilities
- You’ll build solutions, provide technical guidance and advocate for the customer.
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
- Develop trusting relationships with customers, understanding their business needs and technical challenges.
- Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
- Consult with a range of partners from developers through to C-suite executives.
- Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
- With a bias for action, you’ll proactively find opportunities for customers to gain additional value from AWS.
- Solve a variety of problems across different customers as they migrate their workloads to the cloud.
- Uplift customer capabilities by running workshops and other enablement sessions.
About the team
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.
BASIC QUALIFICATIONS
– Experience in technical engineering.
– Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
PREFERRED QUALIFICATIONS
– Experience with AWS services or other cloud offerings.
– Experience in internal enterprise or external customer-facing environment as a technical lead.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. #J-18808-Ljbffr
Technical Account Manager, Enterprise Support - UK PS employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager, Enterprise Support - UK PS
✨Tip Number 1
Familiarize yourself with AWS services and their applications. Understanding the technical aspects of AWS will not only help you in discussions with customers but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former Technical Account Managers at AWS. They can provide insights into the role, share their experiences, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved technical challenges. Being able to articulate your problem-solving skills and how you've helped clients in the past will set you apart from other candidates.
✨Tip Number 4
Showcase your customer obsession by preparing examples of how you've built relationships with clients. Highlighting your ability to understand and address their needs will resonate well with the hiring team.
We think you need these skills to ace Technical Account Manager, Enterprise Support - UK PS
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Technical Account Manager at AWS. Highlight your experience in technical engineering and customer-facing roles in your application.
Tailor Your CV: Customize your CV to reflect your experience with AWS services or other cloud offerings. Emphasize your operational troubleshooting skills across compute, storage, networking, and other relevant areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for cloud technology and your ability to build trusting relationships with customers. Mention specific examples of how you've helped clients achieve their goals through technical guidance.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've solved complex problems in a distributed systems environment. This will demonstrate your technical acumen and customer obsession, which are crucial for this role.
How to prepare for a job interview at ENGINEERINGUK
✨Understand AWS Services
Make sure you have a solid understanding of AWS services and how they can be applied to solve customer problems. Be prepared to discuss specific examples of how you've used AWS in previous roles.
✨Demonstrate Technical Acumen
Showcase your technical engineering experience by discussing operational parameters and troubleshooting methods you've employed in areas like compute, storage, or networking. This will highlight your ability to handle complex technical challenges.
✨Build Relationships
Emphasize your ability to develop trusting relationships with customers. Share examples of how you've understood their business needs and provided tailored solutions that drove value.
✨Prepare for Technical Discussions
Be ready to engage in technical discussions about incidents, trade-offs, and risk management. Think of scenarios where you've had to make tough decisions and how you communicated those to stakeholders.
