Supply Chain Manager , EU Relay Operations Center (ROC), EU Relay Operations Center (ROC)

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Supply Chain Manager, EU Relay Operations Center (ROC)

Sector: Operations and Facilities Management, Supply Chain and Procurement
Role: Manager
Contract Type: Permanent
Hours: Full Time

DESCRIPTION
Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?
EU Amazon Transportation Services’ ROC Performance team is seeking a highly skilled and motivated person as a Program Manager to help develop a world class middle mile process that delivers goods on time at the best cost.

This position will support Amazon Transportation Services and drive operational excellence across the entire EU Fulfillment Center, Sort Center, Air Node, and Delivery Station network. A successful candidate will have experience managing large and complex projects with a bias for action needed in a startup environment.

Key Responsibilities:

• Drive internal & network level excellence by designing and implementing systems, metrics, and programs that maximize compliance, productivity, and continuous improvement.
• Build strong partnerships with operations field leaders to identify the impact of new business initiatives and successfully integrate and deploy them onsite.
• Engage other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers.
• Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
• Support to improve the vision, content, and delivery of standard work and ACES Training program.
• Create benchmark standards and audit processes.
• Analyze and solve operational barriers with a focus on understanding root causes.

BASIC QUALIFICATIONS

• A degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and basic SQL
• Experience in program or project management
• Experience working cross-functionally with tech and non-tech teams
• Experience in defining and implementing process improvement initiatives using data and metrics
• Experience in supply chain
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• Experience in driving end-to-end delivery, and communicating results to senior leadership
• Experience leading process improvements
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

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