Student Experience Manager

Are you passionate about delivering a world-class experience for our MBA students? London Business School are thrilled to be recruiting for a student-focused and collaborative Student Experience Manager, MBA to join Degree Education on a 12-month fixed-term basis. The Student Experience Manager will support the overall student experience with particular focus on engaging with the class to ensure that every student receives effective, professional and personalised support and guidance. You will deliver high quality, knowledgeable and timely information to engage all students in key-decision points throughout the flexible programme.

You will work within a team of Student Experience and Programme Delivery Managers and be supported by a team of Programme Administrators, in assisting the Programme Director and Senior Team in the overall direction, development and delivery of the MBA programme as well as the provision of high quality student support and an exceptional student experience. Please note, this is a fixed-term contract. The ideal start date for this role is June 2025, and the end date will be June 2026.

• To act as a dedicated point of contact for 2 streams of the MBA class, for both first and second year students.
• To provide student advice and support in a timely, responsive and professional manner both face-to-face and via phone/email.
• To act as the guide to the student journey and provide knowledgeable information and insight to support the student experience throughout the programme, including the information and support through key student decision-points and times of personal challenge.
• Develop and deliver a programme of targeted inclusive student activities, to ensure relationship building with the stream and between students and the MBA programme team.
• Develop and maintain a professional relationship with the two Streams, ensuring that it maintains longevity throughout the two-year programme and supports students both in London and when students are travelling, working or studying remotely.
• Act as a point of contact for students who are seeking support and help either in academic or personal issues and understanding when to make additional School services aware of different situations in order to fully support the student, responding to student welfare issues and providing pastoral care and/or referrals to other sources of guidance or counselling.

• Excellent stakeholder engagement skills with experience of managing a large range of different stakeholders.
• Sound project management skills and understanding of the wider School's offerings and those of competitors.
• Excellent organisational skills and meticulous attention to detail.
• Strong analytical and problem solving skills.
• Budget management experience is desirable.
• Experience in a Higher Education environment is highly preferable.
• Events experience is preferred but not essential.

London Business School; a global and vibrant business community based in two of the world's most dynamic cities, London and Dubai. It's where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

• Generous annual leave of 27 days plus extra between Christmas and New Year.
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution).
• Free onsite gym and swimming pool.
• Amazing range of professional development to support your career path.
• Enhanced cycle to work scheme.
• Wellbeing offering to support your physical, mental and financial health.
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

At London Business School, we support Smart Working - a hybrid approach designed to help you achieve a healthy work-life balance while delivering the best outcomes for your role and the needs of our customers. All roles require a minimum of two days on campus each week to foster a vibrant, collaborative community. For this role specifically, you will be expected to be on campus 3 days per week. We operate with 'core hours' - 10:00-15:00 - to maximise opportunities for connection and collaboration across teams during the working day. Outside of these hours, you may still be required for meetings or collaboration based on your role and customer needs. Additionally, we offer Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work.

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying. Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing date: 22nd May 2025.