At a Glance
- Tasks: Lead customer outcomes and pricing strategies while ensuring fairness and compliance.
- Company: Join NFU Mutual, a top-rated employer focused on community and customer care.
- Benefits: Enjoy a competitive salary, annual bonus, generous leave, and wellness perks.
- Other info: Be part of an inclusive culture that values diversity and personal growth.
- Why this job: Make a real impact in pricing while working in a supportive, hybrid environment.
- Qualifications: Bring your pricing expertise, analytical skills, and leadership experience to the team.
The predicted salary is between 60000 - 65000 £ per year.
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Employer: NFU Mutual
Location: Stratford-upon-Avon
Salary: £60,000 - £65,000 + 17.5% annual bonus + benefits package
Closing date: 26 Sep 2026
Sector: Customer Services
Role: Consultant
Contract Type: Permanent
Hours: Full Time
Responsibilities:
- Lead and coordinate customer outcomes activity across Pricing.
- Play a key role in shaping and overseeing our fair pricing strategy, leading pricing remediation activity and ensuring decisions and pricing action balance customer, regulatory and commercial considerations.
- Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon.
- As a Customer Outcomes Consultant, you'll use your pricing expertise to lead customer outcomes and remediation activity across NFU Mutual's insurance portfolio.
- Oversee the monitoring of customer outcome measures, identifying emerging risks and providing insight to inform decision-making.
- Help to ensure our pricing remains fair, appropriate and aligned to regulatory expectations.
- Investigate pricing issues and assess customer impacts, working with colleagues across Pricing, Underwriting, Remediation and IT to understand the root cause of issues, coordinate remediation activity and ensure appropriate actions are taken.
- Contribute to governance and reporting activities, supporting the ongoing development of our fair pricing strategy and helping ensure customer, commercial and regulatory considerations remain balanced.
- Provide technical leadership, stakeholder management and oversight across a range of activities, while coaching and mentoring colleagues, promoting best practice and helping shape the future direction of Customer Outcomes within Pricing.
About you:
- Strong pricing expertise, analytical capability and leadership experience.
- Ability to navigate complex challenges whilst balancing customer, commercial and regulatory considerations.
- Comfortable interpreting data, providing challenge and making recommendations that support fair customer and business outcomes.
- Enjoy working across multiple teams and building trusted relationships with stakeholders at all levels.
- Strong communication and influencing skills.
- Confident coordinating activity, managing competing priorities and ensuring delivery remains focused on agreed outcomes.
- General Insurance Pricing experience.
- Strong analytical interpretation and problem-solving capability.
- Insurance regulatory knowledge and awareness.
- Coding experience, with SQL highly desirable.
- Stakeholder management, communication and influencing skills.
- Leadership, coaching, mentoring, planning and collaboration skills.
- Customer Remediation and Radar experience are highly desirable.
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards:
- Salary: £60,000 - £65,000
- Annual bonus (up to 17.5% of salary)
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access to savings at High Street brands, travel and supermarkets
- £20 contribution to a monthly gym membership - subject to T&Cs
- Health and wellbeing plan- cashback for dentist, opticians, physio and more
- Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
- Employee Volunteering - volunteering in the community for one day each year
- Unlimited access to Refer a Friend £500 bonus scheme
- Life Assurance cover of 4 x salary
- Employee discounts of 15% on a range of NFU Mutual insurance policies.
- Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual:
We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform.
Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026.
We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.
Stratford-upon-Avon Tiddington Road Stratford-upon-Avon Warwickshire CV37 7BJ
Street Pricing Consultant - Customer Outcomes (Remediation) employer: ENGINEERINGUK
Superdrug is an exceptional employer that prioritises its team members and customers, fostering a vibrant work culture where fun and hard work go hand in hand. Located in the bustling Deepdale Shopping Centre, employees enjoy flexible hours, competitive pay, and generous benefits including up to 28 days of holiday and a substantial discount for friends and family. With a strong focus on personal development and excellent training opportunities, Superdrug empowers its staff to thrive in their roles while delivering outstanding service to customers.
StudySmarter Expert Advice🤫
We think this is how you could land Street Pricing Consultant - Customer Outcomes (Remediation)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ENGINEERINGUK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ENGINEERINGUK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Street Pricing Consultant - Customer Outcomes (Remediation)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ENGINEERINGUK:Your cover letter is your chance to shine! Tell us why you want to work at ENGINEERINGUK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ENGINEERINGUK!
How to prepare for a job interview at ENGINEERINGUK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
