At a Glance
- Tasks: Support the Store Manager in delivering a world-class luxury customer experience and driving retail performance.
- Company: Join L'Oréal, the world's leading beauty company, known for innovation and exceptional customer engagement.
- Benefits: Enjoy competitive pay, exclusive product perks, generous time off, and health benefits.
- Other info: Join a diverse team committed to inclusivity and sustainability initiatives.
- Why this job: Be a brand ambassador and create memorable experiences while developing your career in beauty.
- Qualifications: Retail experience and strong people management skills are essential.
The predicted salary is between 30000 - 40000 € per year.
L'Oréal Group, the world's leading beauty company, is committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty. L'Oréal is looking for a Luxe Assistant Store Manager to support the Store Manager in reaching retail performance targets and creating memorable customer experiences.
Key Responsibilities
- Deliver a World Class Customer Experience
- Support delivering a world-class Luxury Service Experience: coach and provide feedback to ensure the team delivers exceptional customer service across all brands and touchpoints.
- Act as a L'Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
- Demonstrate product expertise and storytelling: confidently present products, immerse customers in brand history, and provide tailored product knowledge, tips, and techniques.
- Provide omni-experience: inform customers about upcoming in‑store events, promotions, and brand activations; represent L'Oréal Luxe brands and share expertise on internal and external social media platforms.
- Driving Retail Performance
- Support the Store Manager in executing retail plans to achieve and surpass store targets and KPIs, driving growth and profitability.
- Develop and implement a dynamic annual calendar of events and animations that create memorable customer experiences and generate excitement for L'Oréal Luxe brands.
- Generate creative ideas and suggest innovative strategies to drive new business growth, focusing on product launches and brand anniversaries.
- Build and support a loyal VIP customer base, fostering long-term relationships and driving repeat business.
- People Management and Development
- Support talent acquisition and recruitment process.
- Assist in onboarding new team members, promoting teamwork and collaboration.
- Provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
- Operational Excellence
- Maintain counter standards and uphold the highest hygiene and housekeeping standards.
- Participate in team efforts and complete all required training programs to maintain up-to-date product knowledge and brand expertise.
- Complete daily and weekly administrative tasks using designated platforms.
- Support the store manager in maintaining adequate stock levels and effective inventory management.
Deliverables/Outcomes
- Achievement of Retail Targets
- Exceptional consumer experience
- Engaged high-performance team
- Development of the team
Key Skills
- Retail Acumen
- People Management
- Stakeholder Management
- Coaching
- Operational Skills & Management
Key Stakeholders
- Retail Area Manager
- Business Manager
Education/Training
- Store/Department Manager
- BA Experience
Benefits and Rewards - Be Rewarded, Be Valued, Be L'Oréal
- Enjoy a comprehensive rewards package designed to recognize your contributions and support your well‑being.
- Competitive Compensation: a rewarding salary and commission scheme that directly benefits your success.
- Exclusive Product Perks: access to an extensive selection of products from over 35 L'Oréal brands.
- Generous Time Off: 30 days of holiday, including bank holidays.
- Health and Wellness Benefits: discounted dental insurance and additional mental health and financial well‑being resources.
- Referral Bonus Program: earn bonuses by referring talented individuals.
- Sustainability Initiatives: participate in L'Oréal for the Future initiatives.
At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. We are committed to inclusive employment practices and welcome difference in backgrounds, experiences, personalities, and perspectives.
L'Oréal Luxe Multi-Brand Assistant Store Manager, Boots Stratford (37.5 Hours) in Stratford-upon-Avon employer: ENGINEERINGUK
L'Oréal is an exceptional employer that prioritises employee well-being and growth, offering a competitive salary, generous time off, and exclusive access to a wide range of beauty products. With a strong commitment to diversity and inclusion, L'Oréal fosters a collaborative work culture where team members are encouraged to develop their skills and contribute to innovative retail strategies. Working at the Boots Stratford location not only provides a vibrant environment but also allows you to be part of a leading global brand that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land L'Oréal Luxe Multi-Brand Assistant Store Manager, Boots Stratford (37.5 Hours) in Stratford-upon-Avon
✨Tip Number 1
Get to know the brand inside out! Dive into L'Oréal's history, values, and product lines. When you walk into that interview, you'll not only impress them with your knowledge but also show you're genuinely passionate about being a Luxe Assistant Store Manager.
✨Tip Number 2
Practice your storytelling skills! Think of ways to present products in a way that captivates customers. Use role-play with friends or family to get comfortable with sharing product knowledge and creating that luxurious experience they’re after.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend beauty events. This can give you insider tips and might even lead to a referral, which is always a bonus when applying through our website.
✨Tip Number 4
Show off your people skills! Be ready to discuss how you've successfully managed teams or built customer relationships in the past. Highlighting your coaching abilities will resonate well with the hiring team looking for someone to support talent development.
We think you need these skills to ace L'Oréal Luxe Multi-Brand Assistant Store Manager, Boots Stratford (37.5 Hours) in Stratford-upon-Avon
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share why you're excited about working with L'Oréal Luxe and how you can contribute to creating those memorable customer experiences.
Highlight Your Retail Experience:Make sure to showcase any previous retail experience you have. Talk about how you've driven sales or created exceptional customer experiences in the past. We want to see how you can help us achieve our retail performance targets!
Be Authentic and Personal:Don’t be afraid to let your personality come through in your application. We value authenticity, so share your unique story and what makes you a great fit for the Luxe Assistant Store Manager role.
Apply Through Our Website:Remember to apply through our website for the best chance of success! It’s the easiest way for us to see your application and get you on the path to joining our fabulous team at L'Oréal.
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Brands Inside Out
Before the interview, dive deep into L'Oréal's Luxe brands. Familiarise yourself with their histories, key products, and unique selling points. This will not only help you answer questions confidently but also show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to create a memorable experience. This aligns perfectly with the role's focus on providing a world-class luxury service.
✨Be Ready to Discuss Retail Performance
Understand the retail metrics that matter, such as KPIs and sales targets. Be prepared to discuss how you've contributed to achieving these in previous roles. This shows that you’re not just about customer service but also about driving business success.
✨Demonstrate Team Leadership Potential
Think about your experiences in coaching or mentoring others. Be ready to share how you've supported team development and fostered collaboration. This is crucial for the Assistant Store Manager role, where people management is key.
