Lead Pricing Analyst - Customer Outcomes in Stratford-upon-Avon

Play a key role in ensuring fair customer outcomes by providing insight and analysis that directly influences remediation activity, governance and decision-making. Develop your pricing expertise across multiple product lines, working at the intersection of pricing, customer outcomes, regulatory considerations and business change. Hybrid role with 80% homeworking and 20% based at our Stratford-upon-Avon office.

About the role

Working in Pricing at NFU Mutual feels genuinely different. With a strong focus on customers rather than shareholders, the team's work has real impact, supporting local communities, protecting livelihoods and helping our UK-wide Agency Network deliver exceptional service. As a Lead Pricing Analyst within the Pricing Customer Outcomes team, you'll play a key role in monitoring customer outcomes across our pricing portfolio. You'll analyse pricing, customer and business data to identify trends, emerging risks and areas requiring further investigation, helping to ensure our pricing approaches continue to deliver fair and appropriate customer outcomes. You’ll also support the assessment of pricing-related issues and business change, providing robust analysis to understand customer, financial and regulatory impacts. This could include identifying affected customer groups, quantifying impacts and providing evidence-based insight to support governance and remediation decisions. Working closely with stakeholders across Pricing, Underwriting, Remediation and IT, you'll provide analytical expertise, constructive challenge and clear recommendations to support informed decision-making. Alongside this, you'll continue to develop your technical expertise and contribute to building capability across the wider team.

About you

You'll be an analytically minded individual who enjoys using data to solve complex problems and support informed decision-making. Comfortable working with large datasets, you'll be able to assess customer, financial and regulatory impacts, translate complex findings into meaningful insight and make evidence-based recommendations. You’ll bring a collaborative approach and enjoy working with a wide range of stakeholders, building strong relationships while balancing business needs, customer outcomes and regulatory expectations. You'll combine technical capability with strong communication skills, attention to detail and sound judgement to deliver high-quality outcomes for both customers and the business.

• General insurance experience with exposure to pricing analytics and customer outcomes-related activity.
• SQL, coding or equivalent technical capability, with experience analysing and interpreting complex datasets.
• Experience using Radar or equivalent pricing tools to support analytical and pricing activities.
• Strong stakeholder management, communication and collaboration skills, with the ability to build effective relationships across the business.
• Excellent problem-solving and critical-thinking skills, coupled with strong attention to detail and the ability to draw evidence-based conclusions from complex information.
• An understanding of relevant regulatory considerations and a genuine commitment to delivering fair customer outcomes.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary Up to £45,000
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan- cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteering in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work". Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.