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For Companies At a Glance
- Tasks: Monitor and control station systems, providing updates on train services and safety information.
- Company: Join Network Rail, a vital organisation ensuring safe and efficient travel for millions across the UK.
- Benefits: Enjoy a flexible work environment with a focus on work-life balance and inclusivity.
- Why this job: Make a real difference in people's journeys while being part of a diverse and supportive team.
- Qualifications: Strong English communication skills and experience in customer service are essential.
- Other info: Security vetting clearance is required; notify us if you've lived outside the UK in the last 3 years.
The predicted salary is between 24000 - 36000 £ per year.
About Network Rail
Join Network Rail - Where People and Connections Matter. At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. If you're ready to make a real difference, we'd love to hear from you!
Brief Description
To provide a comprehensive monitoring and control of the stations' systems, providing accurate information to all interested parties as appropriate. Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed. If you have lived outside of the UK in the last 3 years and have been invited to interview for this role, please notify us. For further information including residency eligibility, please contact your recruiter for more details.
About the role (External)
Key Accountabilities:
- Provide regular updates on train and station services to all station users using the information systems available.
- Update station staff and Train Operating Companies (TOCs) on potential service disruption.
- Provide public safety and security information to all station users on a regular basis.
- Operate and maintain station systems and equipment including fire panels, CCTV, car park equipment and customer help points.
- Report equipment faults to the appropriate system owner/maintainer in a timely manner, maintaining a record of each fault occurrence.
- Liaise with Signalling Centres and TOCs regarding train services, maintaining a log of occurrences.
- Assist the station team and perform other duties in light of operational requirements.
- Fulfil allocated duties as prescribed within Emergency Plans.
Job Skills, Experience and Qualifications:
Essential
- Command of English language, both written and oral with a clear and concise speaking voice.
- Experience of working in a customer facing environment.
- Experience of working effectively as part of a team.
- Experience of processing and prioritising complex information in a time-pressured environment.
Desirable
- Ability to demonstrate a proactive concern for accuracy and clarity.
- Understanding of train operating companies services and UK railway geography.
Station Control Assistant employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Control Assistant
✨Tip Number 1
Familiarise yourself with the UK railway system and the specific train operating companies. Understanding their services and routes will not only help you in the role but also impress during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a customer-facing context. Practising clear and concise speaking can make a big difference when providing updates to station users.
✨Tip Number 3
Gain experience in high-pressure environments where you need to process complex information quickly. This could be through volunteer work or part-time roles that require quick decision-making.
✨Tip Number 4
Network with current or former employees of Network Rail. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Station Control Assistant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Station Control Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer-facing roles and teamwork. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle complex information under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your command of the English language and any relevant experience you have in monitoring and controlling systems, as well as your proactive approach to accuracy and clarity.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at ENGINEERINGUK
✨Show Your Communication Skills
As a Station Control Assistant, you'll need to demonstrate your command of the English language. Practice speaking clearly and concisely about your experiences, especially in customer-facing roles. This will help you convey information effectively during the interview.
✨Highlight Teamwork Experience
Since this role requires working as part of a team, be ready to share examples of how you've successfully collaborated with others in previous jobs. Discuss specific situations where teamwork led to positive outcomes, showcasing your ability to work well under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key accountabilities of the position, such as monitoring station systems and providing updates on train services. Being knowledgeable about these responsibilities will show your genuine interest in the role and your readiness to take on the challenges it presents.
✨Prepare for Security Clearance Questions
Since the role requires valid security vetting clearance, be prepared to discuss your residency history and any time spent outside the UK in the last three years. Having this information ready will demonstrate your transparency and help facilitate the recruitment process.
