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- Tasks: Lead the creation of innovative AI-driven associate experiences and digital solutions.
- Company: Join Mars Inc., a global leader focused on building a compelling workplace culture.
- Benefits: Enjoy competitive salary, bonuses, and top-notch learning opportunities at Mars University.
- Why this job: Be at the forefront of AI technology, driving impactful change in employee experience.
- Qualifications: 10+ years in IT with 5+ years in Conversational AI/ML Ops; strong leadership skills required.
- Other info: Collaborate with diverse teams to enhance operational efficiencies and drive revenue growth.
The predicted salary is between 72000 - 108000 £ per year.
Job Description:
Sr. Director, Conversational AI / Employee Experience Platforms
Being a company millions of people want to join, stay and grow with is a strategic priority for Mars Inc. Achieving such a brand and culture as an employer is incredibly difficult in such a competitive environment in many places around the world. Having a compelling Associate experience that enables associates to be their best through high quality technology is one vital key to achieving this goal.
This role will support achievement of this strategy by creating and driving cutting edge associate experiences with a well-defined Generative / Conversational AI, workflow automation and enterprise search strategy. This leader will be responsible for the definition, development & delivery of a portfolio of digital solutions and services that support the exceptional conversational AI and search experiences at Mars.
This modern technology leader will continue to be at the forefront of driving enterprise-wide adoption of Generative /Conversational AI, leveraging Now Platform to automate workflows, implement ServiceNow and other virtual assistants, driving adoption of AI search along with specialized cloud-based capabilities through the centers of excellence to develop and scale operational improvements, advanced analytics use cases and automation opportunities as applicable to global business services and operations.
What are we looking for?
- Bachelor’s degree in IT, Business or relevant business function (e.g. Human Resources) or equivalent
- 10+ years executive experience in IT, 5+ years’ experience specifically in Conversational AI/ML Ops, Automation technology.
- Deep understanding of LLM, Conversational AI technologies, Virtual Assistance Agents, AI Search and their applications to enhance user experience.
- Expertise with modern AI/ML algorithms, techniques, software, and their practical application to build enterprise scale solutions.
- Extensive experience is deploying ServiceNow ITOM, SPM, Source-to-pay (STP) or HRSD aligned with ServiceNow best practices.
- Experience with Configuring and customizing ServiceNow including Now Platform workflows using flow designer, service catalogue, UI, client scripts, business rules, UI actions etc.
- Integrating platform to system of record like Microsoft, Ariba, SAP, Workday and provide a connected experience across multiple search engines, conversational AI, VA services.
- An understanding of AI Search architecture along with the applicable ML, NLP/NLU algorithms to increase relevance and accuracy.
- Applications portfolio mgmt., budget management and stakeholder relationship management of global leaders.
- Experience deploying a global platform that supports multiple languages, catalogues, and knowledge bases.
- Strong leadership and people management skills, with a proven ability to lead and mentor direct and indirect teams to deliver high-quality results.
What will be your key responsibilities?
- Serve as the strategic DT co-pilot for establishing a robust platform that supports Conversational AI, global search engine, VA for aligning stakeholders and to ensure business strategies are enabled.
- Drive innovation in the design and deployment of platform that supports AI/ML use cases, enterprise search with necessary capabilities like MLOps, Feature Stores, GenAI/LLMs.
- Leverage AI/ML to generate insights and recommendations for business actions, to reduce costs, to increase capabilities, to enhance controls, and to improve associate experiences.
- Full accountability for establishing & driving the global IT strategy for these functions and road map including the creation of new Conversational AI Center of Excellence capabilities team aligned with internal and external best practices and emerging trends.
- Work closely with cross-functional teams to identify opportunities for AI use cases within the organization and develop and execute plans to improve operational efficiencies and drive revenue growth.
- For the shared services area, drive efficiencies and process standardization using industry standard platforms and benchmarked KPIs.
- Govern the scope of the existing functional portfolio of applications throughout the application lifecycle.
- Drive down the portfolio complexity and TCO within the business capability area across all global, regional and local applications.
- Collaborate with business, IT and data teams to ensure automation and AI solutions align with Mars overall data architecture and technology roadmap.
- Responsible for building and maintaining a high performing global organization, providing leadership, engagement & line management to business process, information and functional/technical experts.
- As a senior leader, contribute to the development and leadership of Mars Digital Technologies and Mars Global Services strategies.
What can you expect from Mars?
- Work with over 130,000 diverse and talented Associates, all guided by the Five Principles.
- Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
- Best-in-class learning and development support from day one, including access to our in-house Mars University.
- An industry competitive salary and benefits package, including company bonus.
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Sr. Director, Conversational AI / Employee Experience Platforms employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Director, Conversational AI / Employee Experience Platforms
✨Tip Number 1
Familiarize yourself with the latest trends in Conversational AI and Generative AI technologies. Understanding the current landscape will help you speak confidently about how you can drive innovation at Mars.
✨Tip Number 2
Network with professionals in the AI and automation space, especially those who have experience with ServiceNow. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented AI solutions in previous roles. Highlight your leadership skills and how you've driven teams to achieve high-quality results.
✨Tip Number 4
Research Mars Inc.'s current initiatives in employee experience and technology. Being knowledgeable about their projects will show your genuine interest and help you align your vision with theirs.
We think you need these skills to ace Sr. Director, Conversational AI / Employee Experience Platforms
Some tips for your application 🫡
Tailor Your Resume: Make sure to customize your resume to highlight your experience in Conversational AI, ML Ops, and automation technology. Use specific examples that demonstrate your expertise in deploying ServiceNow and managing global platforms.
Craft a Compelling Cover Letter: Write a cover letter that clearly articulates your vision for enhancing employee experiences through AI technologies. Mention how your leadership skills and strategic thinking align with Mars Inc.'s goals.
Showcase Relevant Achievements: In your application, emphasize any successful projects or initiatives you've led that involved AI/ML algorithms or workflow automation. Quantify your achievements where possible to demonstrate impact.
Research Mars Inc.: Familiarize yourself with Mars Inc.'s culture, values, and recent innovations in technology. This knowledge will help you tailor your application and prepare for potential interviews.
How to prepare for a job interview at ENGINEERINGUK
✨Showcase Your Expertise in Conversational AI
Make sure to highlight your deep understanding of Conversational AI technologies and their applications. Be prepared to discuss specific projects where you've successfully implemented AI solutions, particularly in enhancing user experiences.
✨Demonstrate Leadership Skills
As a senior director, your leadership capabilities are crucial. Share examples of how you've led teams to deliver high-quality results, mentored others, and driven innovation within your organization.
✨Align with Mars' Strategic Goals
Familiarize yourself with Mars' mission and values. During the interview, articulate how your vision for Conversational AI aligns with their strategic priorities, especially in creating exceptional associate experiences.
✨Prepare for Technical Questions
Expect technical questions related to AI/ML algorithms, ServiceNow configurations, and integration with systems like Microsoft and SAP. Brush up on these topics and be ready to discuss your hands-on experience with them.
