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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver inclusive, person-centred services.
- Company: Join Papworth Trust, a leading disability charity making a real difference.
- Benefits: Enjoy a competitive salary, 33 days holiday, and health cashback plan.
- Why this job: Shape lives and promote independence while developing your leadership skills.
- Qualifications: Experience in managing people-focused services and a passion for social change.
- Other info: Flexible working hours with excellent career growth opportunities.
The predicted salary is between 36000 - 50400 £ per year.
This is a rewarding opportunity to lead, develop, and inspire a team while shaping inclusive, person-centred services that promote independence, learning, and wellbeing.
Benefits
- Competitive Salary: £36,000 per annum
- Holiday: 33 days annual leave including bank holidays
- Pension: enhanced employer contribution
- Wellbeing, development & rewards: Health cashback plan (dental and optical), enhanced sick pay, wellbeing and employee assistance support, access to training and professional qualifications, annual leave purchase, values in practice recognition awards, tax-saving schemes, and opportunities to have your voice heard through colleague groups.
About the role
As a Service Manager, you will lead a team of Activity Coordinators, Day Support Workers, Case Workers, and volunteers, providing coaching, leadership, and support. You will oversee centre-based and community activities, ensuring they align with customer goals, aspirations, and outcomes. You will also manage budgets, quality assurance, service development, and business growth, while collaborating with partner organisations, fundraising, and communications teams to expand opportunities and customer engagement. Flexibility outside core hours is required to support customer activities. Working hours are 37.5 per week, 9am - 5pm Monday to Friday, with additional flexibility to deliver services and attend events as needed.
Key Responsibilities
- Lead, coach, and develop a multi-disciplinary team, conducting 1:1s, team meetings, and recruitment
- Oversee the design and delivery of community and centre-based activities that promote customer learning, wellbeing, and independence
- Manage budgets, service performance, KPIs, and quality assurance frameworks
- Build and maintain strong partnerships with stakeholders, funders, and community organisations
- Ensure safeguarding, health & safety, and compliance with Trust policies at all times
About you
As a Service Manager, you will share Papworth Trust’s values and be committed to equality, inclusion, and social change, with a strong understanding of the social model of disability. You will be a confident, organised, and proactive leader with experience managing people-focused services, including staff development, teamwork, and performance management. You will have knowledge of business management, HR processes, budgeting, and delivering services for people with complex care and support needs.
Why Papworth Trust
Papworth Trust is a leading disability charity, creating a world where disabled people are seen for who they are and can live with equality, choice, and independence. Our Day Opportunities services play a vital role in helping individuals achieve personal goals and community engagement.
Compliance & Interviews
This post is subject to an Enhanced DBS with Adults and Children Barred List check, and candidates must be authorised to work in the UK. Interviews are being held on 5th and 6th March 2026. Papworth Trust is a Disability Confident employer. We welcome applications from disabled candidates and guarantee interviews to those who meet the minimum criteria. If you require reasonable adjustments or alternative formats, please let us know as early as possible.
How to apply
If you have the relevant skills and experience for this Service Manager role, please apply by submitting an up-to-date CV. We look forward to hearing from you. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please.
Service Manager employer: ENGINEERINGUK
Contact Detail:
ENGINEERINGUK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with their community. This will help you tailor your answers and show that you're genuinely interested in their mission.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or managed a project successfully. We want to hear about your experiences, so be ready to share how you inspire and develop others.
✨Tip Number 3
Prepare questions for your interviewers. Ask about their approach to team development or how they measure success in their services. This shows that you're not just looking for any job, but that you're keen on making a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience, budget management skills, and any relevant work with community organisations.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about promoting independence and wellbeing. Share specific examples of how you've led teams or developed services in the past.
Showcase Your Values: We want to see how your values align with ours! Mention your commitment to equality, inclusion, and social change, and how these principles have guided your work in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at ENGINEERINGUK
✨Know Your Values
Before the interview, take some time to reflect on the values of Papworth Trust. They’re all about equality, inclusion, and social change. Be ready to share how your personal values align with theirs and how you can contribute to their mission.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past. Think about specific situations where you coached or developed staff, and be ready to discuss the outcomes of those experiences.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities listed in the job description. Be prepared to discuss how your experience relates to managing budgets, overseeing activities, and ensuring compliance with health and safety regulations. This shows you’re not just interested in the role but understand what it entails.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, community engagement strategies, or how they measure success in their services. This demonstrates your genuine interest in the role and helps you assess if it's the right fit for you.
