Senior Technical Infra Program Manager, EMEA DC Delivery, EMEA DC Delivery

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Senior Technical Infra Program Manager, EMEA DC Delivery

DESCRIPTION

The EMEA AWS Infrastructure Delivery Team is looking for a Program Manager to work alongside a talented team of Technical Infrastructure Program Managers, Business Development executives, Data Center Engineers, and Operations team to remediate risks from Amazon’s Colocation Data Center providers. The role will involve working in a fast-paced environment and you will be leading programs to drive operational excellence and process improvements across a number of cross-functional projects. If you love being at the forefront of industry growth and development, applying your analytical skills to derive insights and come up with solutions, then this is the right role for you. This is a role offering an opportunity to work cross-functionally and across multiple regions. You will have the opportunity to build new programs from the ground up and scale existing programs/initiatives.

You are the ideal candidate if you:

1. Enjoy working cross-functionally across a large organization and building operational excellence programs.
2. Have excellent analytical skills and the ability to build new metrics and dive deep on existing metrics.
3. Can clearly define process requirements and metrics and can work with teams to implement the optimal end-to-end design.
4. Effectively partner with internal stakeholders in order to identify opportunities for improvement.
5. Anticipate and interpret customer requirements – and possess excellent judgment while delivering results.

Key job responsibilities

1. Own and drive performance of key goals/metrics across the team.
2. Understand key processes and identify areas of improvement.
3. Deep dive misses to understand root causes and put in place long-term solutions/fixes.
4. Present findings/recommendations and goal performance in Weekly/Monthly/Quarterly business reviews.

A day in the life
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain – and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

About the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating – that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

BASIC QUALIFICATIONS

1. Bachelor’s degree in statistics, business, finance, engineering, or a related field.
2. Proven analytical skills and working knowledge of Excel and Tableau.
3. Program Management experience with problem-solving skills; can dive deep for root cause resolutions.
4. Ability to manage competing priorities under ambiguity.
5. Written and verbal communications skills; in this role you will partner, advise, and present to technical and non-technical stakeholders.

PREFERRED QUALIFICATIONS

1. Experience presenting to senior executives.
2. Familiarity with one or more AWS products.
3. Experience with data center technologies or operations.
4. Demonstrated ability to use data (including SQL) and metrics to back up assumptions, evaluate outcomes, and challenge conventional wisdom.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use, and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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