Senior Product Manager - Loyalty & Partnerships

The Senior Product Manager - Loyalty & Partnerships is responsible for developing and leading the loyalty strategy at Heathrow, defining the future growth of the Heathrow Rewards loyalty program. The role involves collaborating with digital, technology, cyber and finance teams to develop and implement new program features aimed at increasing the member base, driving member participation, and growing incremental revenue.

Additionally, the role includes developing and leading a partnership program to onboard new partners from retail, aviation, and other industries, as well as managing a team to establish and deliver loyalty offers and campaigns for business growth. The Senior Product Manager will also manage the loyalty technology platform and supplier relationship, define the product roadmap and business planning, and partner with marketing and digital and technology teams for technology implementation support across web and app, marketing promotions, CRM programs, and campaigns to engage members.

Our rewards include competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too.

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right - not least so we can continue investing in an airport that leads the world.